• National network with a positive social, cultural and environmental focus
• Not-for-profit, membership-based organisation
• Genuine benefits including travel, discounts and

WHO WE ARE

At YHA Australia, we provide affordable, quality accommodation with purpose. We’re committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We’re a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we’ve been making travel accessible and transformative.
Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
We’re proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you’re exploring.

Reporting to the GM National Operations, this position is fundamental in supporting our Metropolitan properties (nine properties in total currently). You would be working closely and collaborating with the Property Managers around Australia in driving operational performance, strategic alignment, compliance and cultural excellence.

Supported by our corporate office, including Finance, HR, IT, Sales and Marketing functions, you will:

• Inspire and develop a high-performing leadership cohort across our Property and General Managers
• Oversee operational and financial performance, guiding properties to exceed budgetary and guest satisfaction targets
• Integrate innovative service models and sustainability initiatives aligned with our national strategy
• Lead workforce planning, compliance, and guest experience standards with a focus on safety, quality, and continuous improvement.
• Foster collaboration with internal stakeholders and industry partners to amplify the YHA brand including our employee branding