Operations Manager (Modern Facility Services) at Modern Mechanical Services

Farmers Branch, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility management, Vendor management, Customer service, Operations management, Dispatching, Service level agreements, Performance metrics, Contract negotiation, HVAC maintenance, Plumbing maintenance, Electrical maintenance, Process improvement, Account management, Compliance monitoring, Service management software

Industry

Construction

Description

Description Position Summary The Operations Manager oversees the day-to-day operations of Modern Facility Services, a division of Modern Mechanical Services that coordinates nationwide HVAC, plumbing, electrical, and general maintenance work through a vetted vendor network. This role is both vendor-facing and customer-facing, managing vendor relationships, customer accounts, service delivery, and platform operations. Requirements Customer Operations - Serve as the primary point of contact for customer accounts - Manage inbound service requests and ensure timely dispatch to qualified vendors - Communicate job status, scheduling updates, and completion details to customers - Handle customer escalations and resolve service issues - Onboard new customer accounts and set up service agreements - Maintain customer satisfaction through proactive follow-up Vendor Operations - Recruit, vet, and onboard new service providers nationwide - Manage vendor performance, including quality standards, response times, and compliance - Negotiate vendor rates and maintain rate agreements - Monitor vendor credentials, insurance, and licensing - Coordinate scheduling and dispatch of vendor technicians General Operations - Oversee work order lifecycle from creation through invoicing and payment - Monitor platform activity and ensure smooth service delivery - Track key performance metrics (response times, completion rates, customer satisfaction) - Develop and improve operational processes and standard operating procedures - Coordinate with CEO on growth strategy, new market expansion, and vendor network buildout - Manage day-to-day use of service management platform and internal tools Qualifications - 3+ years experience in facility management, field services, or commercial maintenance operations - Experience managing vendor or subcontractor relationships - Strong communication skills with both customers and service providers - Ability to manage multiple priorities in a fast-paced environment - Comfortable with technology platforms and service management software - Knowledge of commercial HVAC, plumbing, or general maintenance is a plus - Experience with multi-site or national service coordination is a plus

Responsibilities

The Operations Manager oversees daily operations, including managing vendor relationships, customer accounts, and service delivery across a nationwide network. They are responsible for monitoring platform activity, tracking performance metrics, and developing operational processes to ensure efficient service lifecycle management.