OPERATIONS MANAGER (ASSISTANT CAPTAIN) - MOXY LONDON EXCEL

This position is based on a full time contract.
Gross salary - £competitive
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe — rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office — we want to meet you.

USEFUL EXPERIENCE

• Must have minimum 2 years hotel management experience
• Must have minimum 2 years team management
• Must have property management system (preferably Opera) experience
• Knowledge of Point of Sale system (preferably Micros)
• Knowledge of Food Safety & Licensing laws
• Knowledge of maintaining brand standards
• Event management, marketing or social media experience
• Personal experience of travel and travel industry

• Supports the General Manager in all aspects of the management of the hotel
• Customer service, guest relations and creating positive guest experiences
• Recruits and develops a team that delivers excellent service the Moxy way
• Ensure a profitable hotel operation in line with company goals
• Manage the team effectively and enforce company policies
• Actively involved in the day to day tasks of the team
• Strong Food & Beverage background — you know the ins and outs of running an F&B operation.
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health and safety policies to work safely
• Promote and support the Moxy brand and the Marriott Bonvoy loyalty program