Description:
To assist with the building and maintenance of ICAT’s compliance and vendor programs, as well as provide operational support to the ICAT enterprise

Requirements:

• HBO+ level of work and thinking, and at least five years of demonstrable experience in a similar role.
• Have excellent command of both Dutch and English, in both spoken and written forms.
• Experience with Cargowise is a plus
• In-depth knowledge of industry regulations and compliance procedures (Domestic/International, all modes)
• Proven track record of building relationships and gaining credibility with customers and vendors
• Superior communication skills, ability to motivate people and an emphasis on listening skills
• Must lead by example, highly motivated team player with an outgoing and positive work attitude
• Proven track record of leading, mentoring and sharing knowledge with team members
• Desire and drive to continue learning and growing
• Able to foster accountability and commitment to achieve department goals
• Natural ability to multi-task in a fast-paced response-oriented work setting, strong attention to detail
• Advanced PC skills with Microsoft office products
• Ability to anticipate and analyze problems, document issues, and implement solutions
• Ability to plan, effectively set priorities for implementation and execute on the plan and meet deadlines
• Thrive in a fast-paced entrepreneurial environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Adopt ICAT’s core values and seamlessly integrate into ICAT’s cultur

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist compliance team to ensure Government Agency compliance throughout ICAT
• Specifically accountable for compliance and perform various control checks to verify compliance
• Daily compliance reporting
• Weekly/monthly compliance reporting
• Regular compliance audits for the stations
• Respond to government audits as required.
• Vendor Management Functions
• Build and maintain relationships with vendors
• Assist with outreach for annual agency meeting sponsorships
• Assist to resolve escalated billing discrepancies and service failures
• Set performance metrics (Quality, Efficiency, Cost). Hold vendors accountable and enforce consequences for non-performance.
• Accountable overall for the accuracy and effectiveness of the vendor database in the TMS program.
• Ensure that all vendors are compliant with industry regulations and ICAT standards
• Establish and maintain relationships with 3rd party outsourced vendors to track
• Assist to negotiate transportation vendor contracts for the entire enterprise (Domestic & International)
• Use data analytics to find cost reduction opportunities
• Assist to source new vendors as needed.
• Establish opportunities for vendor automation to enhance the vendor; including but not limited to,
• Documentation, Invoicing, Payments, Tracking and Tracing
• Develop relationships with Intl networks, including but not limited to WCA and SCN.
• Manage the process for supporting these networks within ICAT.
• Operations Support to the Enterprise
• Develop, document, implement, maintain, and assist to enforce operations best practices throughout the enterprise
• IOPs (ICAT Operating Procedures) and IOMs (ICAT Operating Manual)
• Host Operations forums on a regular basis
• Be the Subject Matter Expert and assist agencies or other departments with operational questions or requests, including but not limited to, special quotes, vendor challenges, operational support
• Provide opportunities and monitor training / continued education for operators
• Hiring, onboarding, and training of corporate operations team members
• Be a leader through actions, communication, and mentoring
• Support the ICAT Experience initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers, agencies, and vendors with WOW experiences
• Other emergent duties and projects that may be requested in support of ICAT’s fast paced environment

Requirements:

• HBO+ level of work and thinking, and at least five years of demonstrable experience in a similar role.
• Have excellent command of both Dutch and English, in both spoken and written forms.
• Experience with Cargowise is a plus
• In-depth knowledge of industry regulations and compliance procedures (Domestic/International, all modes)
• Proven track record of building relationships and gaining credibility with customers and vendors
• Superior communication skills, ability to motivate people and an emphasis on listening skills
• Must lead by example, highly motivated team player with an outgoing and positive work attitude
• Proven track record of leading, mentoring and sharing knowledge with team members
• Desire and drive to continue learning and growing
• Able to foster accountability and commitment to achieve department goals
• Natural ability to multi-task in a fast-paced response-oriented work setting, strong attention to detail
• Advanced PC skills with Microsoft office products
• Ability to anticipate and analyze problems, document issues, and implement solutions
• Ability to plan, effectively set priorities for implementation and execute on the plan and meet deadlines
• Thrive in a fast-paced entrepreneurial environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Adopt ICAT’s core values and seamlessly integrate into ICAT’s culture

SUPERVISORY RESPONSIBILITIES:

• Direct supervision and accountability of the Corporate Operations team
• Support ICAT Corporate Operations team in setting and achieving goals and performance objectives, in conjunction with the Director of Operations
• Provide guidance on issues related to:
• Operations, reporting, communication, policies & procedures, compliance, customer requirements and employee relations
• Coach and mentor Corporate Operations team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings.
• Clearly communicate department and individual initiatives / goals
• Develop, monitor and review regularly scorecards and goals with Corporate Operations team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the Corporate Operations team to be part of ICAT’s overarching goals and mission