Key Responsibilities:

1. Patient Reception & Hospitality:

• Welcome, greet, and assist new and returning patients with professionalism and warmth.
• Guide patients through the check-in process, ensuring a smooth and stress-free experience.
• Provide essential information about clinic services, appointments, and procedures.

2. Patient Experience & Satisfaction:

• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well
• cared for.
• Act as the primary point of contact for patient inquiries and concerns, providing timely and
• helpful responses.
• Gather patient feedback to identify areas for improvement and enhance service quality.

3. Workflow & Process Improvement:

• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
• Collaborate with medical and administrative teams to enhance scheduling and coordination.
• Identify gaps in patient experience and propose improvements to workflows and service
• delivery.

4. Coordination & Communication

• Ensure seamless communication between patients, healthcare providers, and administrative
• staff.
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
• Assist in managing appointment scheduling, follow-ups, and patient reminders.

5. Digital & Administrative Support:

• Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support
• patient interactions.
• Handle basic administrative duties, such as updating patient records and managing appointment
• schedules.

Understands, follows and supports all hospital infection control programs to ensure patient and staff

safety.

Requirements

• Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related
• field is preferred.
• 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in
• healthcare, hospitality, or luxury services.
• Strong interpersonal skills with a patient-first mindset.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization
• and attention to detail.
• Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.