ORGANIZATION OVERVIEW

Mi Work Matters is a small non-profit dedicated to providing meaningful employment opportunities for individuals with intellectual and developmental disabilities (I/DD). Our programs include the award-winning Anastasia and Katie’s Coffee Shop and other community initiatives in and around Livonia, Michigan. We are seeking an organized and detail-oriented Operations Manager, with cafe/coffee shop experience and a demonstrated commitment to diversity, equity and inclusion, to move our mission forward. The primary responsibility of this role is to oversee the daily operations of two social enterprise cafe locations, efficiently handling daily administrative, financial, and operations tasks, with the support of an amazing, dedicated team! Additional tasks include supporting the Executive Director with administrative and financial reporting related to nonprofit operations.

QUALIFICATIONS

• Experience in coffee shop, cafe or food service management.
• Ability to work with autonomy and lead a team.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to collaborate across teams.
• Commitment to empowering people with I/DD to lead full and self-directed lives.
• Commitment to and passion for supporting DEI initiatives and the full societal inclusion of marginalized populations.
• Willingness and interest in working with a diverse population while modeling patience, kindness, flexibility and respect.
• Proficiency in Google Suite tools (e.g., Drive, Docs, Sheets).
• Passion for coffee and excellent customer service.
• Ultra dependable and responsible - you will have a great team that relies on consistency and predictability to make sure operations are not disrupted.

PREFERRED SKILLS

• Experience working in a nonprofit or social enterprise environment.
• Experience managing financial tasks such as accounts payable and receivable.

OBJECTIVES OF THE ROLE

• Ensure operational efficiencies and financial stability of Anastasia and Katie’s Coffee Shop and a new cafe location (opening October 2025) within the Livonia Senior Wellness Center.
• Support the Executive Director with financial reporting, and organizational efficiency.
• All activities are done with the end goal in mind: providing support for our Team Members with I/DD to thrive in their current jobs and beyond.
• Contribute to ensuring a diverse, equitable and inclusive work environment where everyone has a voice.

ADMINISTRATIVE TASKS

• Organize and maintain Google Drive files and paper filing system.
• Manage credentials for Mi Work Matters accounts.
• Collaborate with the Executive Director and members of the Board of Directors to ensure that legal and financial filings are scheduled and completed on time.
• Manage and organize incoming mail, ensuring distribution and filing as needed.
• Create and maintain an organized filing system for accounts payable/receivable.
• Support Executive Director and Coffee Shop Manager(s) with payroll needs.