Key Responsibilities

• Lead and manage daily last-mile delivery operations across assigned regions
• Supervise fleet performance, dispatch activities, and route optimization
• Ensure achievement of operational KPIs including:
• On-Time Delivery (OTD)
• Delivery Success Rate
• Productivity and Cost Efficiency
• Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations
• Monitor driver performance and ensure compliance with company standards and safety regulations
• Coordinate training of delivery associates and drivers
• Manage workforce planning and operational readiness during peak seasons and high-volume periods
• Analyze operational data and prepare performance reports with actionable insights
• Resolve operational challenges quickly while maintaining high customer satisfaction
• Drive continuous improvement initiatives to enhance efficiency and service quality
• Ensure compliance with UAE transport, labor, and operational regulations

Requirements

• Minimum 5+ years of experience in industry
• Proven experience managing driver fleets and operational teams
• Strong leadership, problem-solving, and decision-making abilities
• Data-driven mindset with excellent analytical and reporting skills
• Ability to thrive in a fast-paced, target-driven environment
• Excellent communication, coordination, and organizational skills
• Proficiency in operational tools, routing systems, and delivery management software
• 
  

Key Responsibilities

• Lead and manage daily last-mile delivery operations across assigned regions
• Supervise fleet performance, dispatch activities, and route optimization
• Ensure achievement of operational KPIs including:
• On-Time Delivery (OTD)
• Delivery Success Rate
• Productivity and Cost Efficiency
• Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations
• Monitor driver performance and ensure compliance with company standards and safety regulations
• Coordinate training of delivery associates and drivers
• Manage workforce planning and operational readiness during peak seasons and high-volume periods
• Analyze operational data and prepare performance reports with actionable insights
• Resolve operational challenges quickly while maintaining high customer satisfaction
• Drive continuous improvement initiatives to enhance efficiency and service quality
• Ensure compliance with UAE transport, labor, and operational regulations

Requirements

• Minimum 5+ years of experience in industry
• Proven experience managing driver fleets and operational teams
• Strong leadership, problem-solving, and decision-making abilities
• Data-driven mindset with excellent analytical and reporting skills
• Ability to thrive in a fast-paced, target-driven environment
• Excellent communication, coordination, and organizational skills
• Proficiency in operational tools, routing systems, and delivery management software
•