About Auxus

Auxus is a premium concierge and workforce solutions business, part of the Glad Group. We deliver meaningful experiences for some of Australia's most respected organisations, including government departments, corporate clients, and high-profile venues, through people who take genuine pride in what they do.

Our teams work behind the scenes to make things run smoothly, and our people are the reason it works. We invest in the right hires, support them properly, and build careers that last.

Primary Purpose

This role keeps every site in Commercial Portfolio NSW running to what the contract says: rostered, trained, covered when someone is away, and the client told early when something has gone wrong. You'll lead the concierge team day to day and be the first point of escalation for anything they can't settle at the desk.

Snapshot of Your Day

• You'll lead and coach the concierge team across your sites, spot where performance can lift, and track it against the KPIs
• You'll plan the roster and cover leave, working with the operations team so no site is left short, including stepping onto a desk yourself when it's needed
• You'll know every site and client, and working with a diverse and talented team
• You'll be the first point of escalation for your team and for complex enquiries, and build working relationships with the client and stakeholders at each site