Operations Manager at NSW Government Department of Communities and Justice

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

142665.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Management, Service Delivery, Stakeholder Management, Team Leadership, Risk Management, Quality Assurance, Policy Development, Complaint Resolution, Case Management, Strategic Planning

Industry

Government Administration

Description

Operations Manager, Victims Register Location – Parramatta, Sydney Employment type – Temporary Full Time (up to two years, June 2028) Salary – Clerk Grade 9/10 – $129,464 - $142,665 (plus employer’s superannuation and annual leave loading) Your role Responsible for the operational management of the Victims Register, including monitoring, supporting, developing and leading best practice service delivery to victims of crime. What you’ll do Lead and manage team members to ensure compliance with policy, procedures and practices to achieve best practice within the Victims Register. Address complex enquiries or complaints, including those that may involve victims of serious offences, to resolve in a transparent, timely and professional manner. Establish, manage and maintain stakeholder relationships with victims support and advocacy groups, Community Corrections, State Parole Authority, Serious Offender Review Council, Victims Services, Crown Solicitors Office and other agencies in order to facilitate and maximise co-operation to provide a quality service to registered victims. Prepare, develop and maintain briefs, resources and operational frameworks in conjunction with internal and external stakeholders to ensure appropriate services that meet the needs of victims of crime. Ensure a quality assurance framework is implemented for the Victims Register and recommendations and remedial action is taken to improve service delivery and manage any identified risks. Provide consultation and advice on policy and procedural development to improve services provided by the Victims Register. Ensure the needs of registered victims are appropriately monitored and escalated to inform decision making Manage risk within a sensitive, high volume and high-profile work environment. Review and recommend changes to operational practices to maximise opportunities for victims that are registered that also meet strategic priorities and best practice principles. What we’re looking for Tertiary qualifications in Allied Health services or equivalent experience working with victims of crime and the provision of support and guidance to them. Current driver’s licence and preparedness to drive a vehicle in the course of performing the role. The role requires the incumbent to be available to work “on call” as required. Download the role description. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close 31 May 2026 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for Corrective Services NSW, please contact the hiring manager Jane Seabrook via jane.seabrook@correctiveservices.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624 or via rachel.urquhartsecord@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Parramatta. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Responsibilities

Lead the operational management of the Victims Register to ensure best practice service delivery for victims of crime. This includes managing team compliance, handling complex complaints, and maintaining critical stakeholder relationships across various justice agencies.