ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

ABOUT THE ROLE:

To lead in the delivery of the highest quality facilities management services to Hereford Shopping Centre. The main purpose of this role will be to oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all aspects of the asset meet and maintain statutory requirements and remain fully compliant.

KEY RESPONSIBILITIES:

• Take the lead on all operational matters pertaining to the portfolio, ensuring that the highest operational standards are maintained
• Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
• Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
• Ensure all equipment is kept serviceable and fully maintained in line with manufacturers recommendations
• Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
• Take the lead with the drafting of service charge budgets
• Undertake assisted viewings of vacant units, either unaccompanied or in collaboration with leasing agents.
• Oversee the fit our process pertaining to vacant retail units, liaising with internal and external experts as appropriate and ensuring that all fit outs are delivered to the highest possible standards
• To ensure 100% compliance with all health and safety documentation
• Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community