Operations Manager at Odeko

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

65000.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warehouse Operations, Fulfillment, Logistics, Team Leadership, Coaching, Training, Process Improvement, Quality Control, Safety Management, Communication, WMS Systems, Handheld Scanners, Dispatching, Performance Development, Accountability, Operational Excellence

Industry

Software Development

Description

About Us Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support. We are looking for a dedicated Operations Manager to join Odeko! As an Operations Manager, you will impact operational efficiency by driving workflows, supporting performance coaching, and maintaining accountability across warehouse functions. Key Responsibilities: Operational Execution & Team Oversight Direct daily activities across Picking, Packing, Routing, and Dispatching to meet fulfillment timelines Own the shift’s execution plan, assigning tasks, tracking progress, and reallocating resources as needed Supervise and coach Ops Leads and hourly associates to drive productivity and performance Support daily huddles, shift handoffs, and on-floor issue resolution Team Development Train, mentor, and provide real-time coaching to warehouse team members Support new hire onboarding, cross-training, and performance development Foster a culture of accountability, inclusion, and operational excellence Process & Quality Control Ensure standard operating procedures (SOPs) are followed and help drive adherence to quality standards Monitor fulfillment accuracy and partner with site leadership on process improvements Help maintain a safe, clean, and organized warehouse environment Site Support & Escalation Act as the point of contact for floor-level issues and escalate appropriately to Site Lead Communicate progress and blockers clearly across shifts and to leadership Support warehouse tools and systems (e.g., Netsuite, RF Smart, Shopify, Shipstation) Qualifications 3+ years of experience in warehouse operations, fulfillment, or logistics Proven ability to lead and motivate hourly teams in a fast-paced environment Familiarity with WMS systems, handheld scanners, and final mile dispatching High school diploma or equivalent Ability to lift up to 50 lbs. and stand/move for an entire shift Compensation is between $55,000 - $65,000 What you’ll love about Odeko: Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career! Competitive compensation, healthcare benefits, and opportunity for equity Other great perks - Full lists of benefits available upon request Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Responsibilities

The Operations Manager will oversee daily activities in the warehouse, ensuring fulfillment timelines are met and productivity is driven through effective team management. They will also support process improvements and maintain a safe and organized work environment.