YOUR KEY RESPONSIBILITIES

• Operational Leadership: Oversee day-to-day operations of Front Office, F&B, Kitchen, Housekeeping, and Maintenance.
• People Leadership: Inspire, coach, and develop your team to deliver exceptional service and grow within the company.
• Guest Excellence: Monitor guest feedback, solve challenges, and continuously improve the guest journey.
• Financial Management: Support budget planning, monitor costs, and contribute to revenue growth across departments.
• Hands-On Presence: Lead by example—visible, approachable, and always ready to jump in where needed.
• Innovation & Improvement: Implement new ideas and processes to streamline operations and improve both guest and employee satisfaction.
• Compliance & Brand Standards: Compliance with IHG brand standards, safety protocols, hygiene, and legal regulations. Preparing for and facilitating internal and external audits.

HOW YOU’LL DO IT

• Thriving in a dynamic work environment where no day is the same.
• Staying calm and structured when things get hectic.
• Working independently, while also being the ultimate team player.
• Communicating with warmth and confidence, always with guests in mind.
• Showing flexibility, energy, and a representative presence.