WHAT YOU WILL DO:

• Collaborate - You will engage with all departments at the site to gather, administer and assist in various processes to support the site employees and residents
• Manage - Effectively manage billing system and resident’s accounts to ensure invoices are promptly paid
• Comply - With required company policies and applicable Long Term Care legislation
• Lend a Helping Hand - You are able to juggle a variety of responsibilities and tasks on a day-to-day basis
• Cultivate - Promote an environment that provides optimal efficiencies and superior service for residents, families and stakeholders
• Respond with HEART - Hear, Empathize, Acknowledge, Respond, Thank

In this role you will be focused on:

• Ensuring compliance of regulatory and internal standards based on applicable policies and legislation
• Engage with residents and their families to meet their needs through various administrative processes
• Ensuring privacy and confidentiality as the gatekeeper of employee and resident records and file