OPERATIONS MANAGER - ONEFIFTY FENCHURCH – NEW OPENING

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart London onefifty fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business and leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

THE ROLE

As Operations Manager, you will report to the Cluster General Manager and play a critical role in ensuring the successful launch of the hotel. You will oversee all operational aspects throughout the hotel. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the standards that distinguish our hotel.

YOUR CORE PURPOSE WILL BE:

• Oversee daily operations, including managing reservations.
• Ability to lead, motivate and communicate effectively with team members and guests.
• Foster a positive work environment, collabrate with other departments and communicate effectively to ensure seamless service delivery.
• To ensure that your all team members are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• To motivate your team, clarify goals, provide training to establish and achieve personal development goals for team members.
• To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
• A strong focus on developing your team to create a positive guest experiences and exceeding expections.
• To ensure our values are implemented in hotel’s daily operations.
• Ensure all health,safety and hygiene regulations are strictly followed by all team members and within the premises. To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Oversee the implementation of action plans derived from guest satisfaction and colleague engagement surveys.