ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a number of teams delivering services and/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts.
Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability.

The OM must develop a healthy and mutually beneficial relationship with the client and assist the Sales Team in maximising the turnover and profit within his/her accounts whilst ensuring retention of the business. The OM will also be required to assist sales in exploring new opportunities within his/her accounts and with new clients.

• Timely submissions and approval of timesheets and expenses, adhering to pay roll and financial reporting cut-off deadlines.
• Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts.
• Develop and produce timely and accurate management reports and information, both internally and for clients.
• Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and presentations.
• Assist in the production and development of the Services department policies and procedures.
• Work closely with peers and subordinates to ensure all resource within managed services is used to maximum efficiency.
• Ensure all mandatory training, learning documentation and self-attestation is completed on time.
• Manage any commercial risk within the accounts.
• Manage any inward or outward service transition.
• Documentation upkeep (required as part of ONNEC & THE CLIENT processes)
• Tracking of daily activities, task completion, and incident and project status tracking.
• Take responsibility for various special projects from time to time.
• Perform additional tasks as instructed by THE CLIENT FTE and/or ONNEC Management.
• Be an ambassador for ONNEC Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments.

Please refer the Job description for details