Operations Manager

at  Papel

At Papel Holding, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money.
Our offices are strategically located in some of the world’s fastest-growing industry hubs: Dubai, Vienna, and Hong Kong.
Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure. If you’re someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you’ll fit right in.
If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth.

PRODUCT & CUSTOMER EXPERIENCE

• Enhance the user journey and overall customer experience, integrating project management tools like JIRA, Confluence, Miro and CS platforms like Zendesk and Slack.
• Work closely with tech team to optimize the product offering and ensure seamless service delivery.

REQUIREMENTS

• 7+ years of experience in operations with hands on digital assets and web3 industry exposure
• Proven ability to manage cross-functional teams and execute complex projects.
• Experience with customer journey design, project management tools, and support operations.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent leadership and stakeholder management skills.
• Experience working in a startup and being comfortable with fast-paced and adapting environments.

We are seeking an experienced Operations Manager to lead and optimize the operations for a number of our business verticals.