THE COMPANY:

Based in Sussex we are a high-growth business specialising in the management and enforcement of private land car parks across the UK. Our mission is to create a fair, efficient, and compliant parking experience for landowners, customers, and local communities. As demand for our services continues to rise, we are seeking a proactive and driven Operations Manager to lead the recruitment and management of our nationwide field teams, ensuring consistent service delivery and operational excellence.

SKILLS:

• Experience in operations or field team management.
• Strong experience recruiting and managing dispersed field-based teams.
• Willingness and ability to travel regularly across the UK (company car provided) full UK driving licence required.
• Excellent communication, leadership, and organizational skills.
• Ability to operate in a fast-paced, high-growth environment with evolving needs.
  Job Types: Full-time, Permanent
  Pay: £40,000.00-£100,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

THE ROLE:

As Operations Manager, you will take ownership of building and managing a high-performing team of traffic wardens and parking enforcement officers who operate across private land sites throughout the UK. The role is hands-on and dynamic, with a 50/50 split between field-based duties and office-based planning and management. You’ll be instrumental in scaling our operations, maintaining compliance, and ensuring each site is effectively serviced.

RESPONSIBILITIES:

Recruitment & Onboarding

• Lead end-to-end recruitment of parking enforcement officers for private car parks across the UK.
• Develop streamlined onboarding and induction processes to ensure swift deployment of new hires.
• Work closely with HR and recruitment partners to maintain a strong pipeline of candidates.

Field Operations & Team Management

• Supervise and support a growing team of field-based traffic wardens across multiple regions.
• Conduct regular site visits to ensure service standards, compliance, and team morale are consistently high.
• Act as the key point of contact for operational queries from the field.

Performance & Compliance

• Monitor and drive KPIs including coverage, issuance accuracy, and site compliance.
• Ensure field teams operate within BPA or IPC guidelines and company policies.
• Manage rostering, shift planning, and site allocation to ensure optimal coverage and resource efficiency.

Process & Service Improvement

• Identify and implement improvements to processes, training, and technology to support scale and quality.
• Collaborate with internal departments including Compliance, Client Services, and Tech to refine operational delivery.

Reporting & Communication

• Produce weekly/monthly reports on staffing levels, performance, site compliance, and operational issues.
• Provide feedback and updates to senior management and play an active role in shaping strategic initiatives.