BE THE HEARTBEAT OF OUR CLINICS. LEAD WITH PURPOSE. DRIVE THE MYO EXPERIENCE.

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
As our Operations Manager, you’ll oversee not one—but two high-performing clinics—and lead the Front of House teams responsible for delivering a seamless, elevated experience to every client who walks through our doors.
This role is perfect for someone who thrives on operational excellence, takes pride in the details, and is passionate about building high-performing teams. You’ll work closely with the Clinic Director, Regional Operations Manager, and clinicians to drive performance, elevate hospitality, and ensure every operational touchpoint reflects our mission and brand.

WHAT YOU’LL DO: \UD83D\UDE80 CLIENT EXPERIENCE

• Own the end-to-end in-clinic experience: ensure every visit feels intentional, warm, and meeting the exceptional Myo standards.
• Foster a hospitality-first culture—your clinics should feel like home to clients and team members alike.
• Ensure consistent front desk coverage across both clinics at all times by proactively managing scheduling and team availability.
• Maintain clinic cleanliness, stock levels, and organization to support a polished client experience.

\UD83D\UDCC8 SUCCESS IN THIS ROLE LOOKS LIKE:

• Clinics meet or exceed revenue, rebooking, and retention goals
• Front desk team is fully staffed, trained, and thriving
• Positive client feedback and online reviews reflect a world-class in-clinic experience
• Operational processes run like clockwork—accurate claims, clear schedules, and clean AR
• Your teams feel supported, developed, and excited to show up every day