Operations Manager at Prelude Corporation

Lower Paxton Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Workflow Optimization, LIS Management, Regulatory Adherence, Budgeting, Data Analysis, Strategic Planning, Laboratory Oversight, Staff Management, Quality Control, Customer Care, Client Support, Training, Continuous Improvement, Reporting, Safety Protocols

Industry

Description

Description JOB PURPOSE The Operations Senior Manager oversees the daily performance, quality, and efficiency of the Clinical Laboratory and Customer Care departments. This role ensures compliant laboratory operations, accurate sample processing, exceptional customer service, and seamless coordination across teams. The Operations Manager drives operational excellence, maintains regulatory adherence, and supports both client-facing and technical functions to ensure optimal patient and customer outcomes. KEY RESPONSIBILITIES Operational Leadership Manage day-to-day activities in the clinical laboratory, customer care, and operations areas. Develop, monitor, and optimize workflow processes, ensuring smooth lab and customer support operations. Oversee Laboratory Information Systems (LIS) performance, enhancements, and troubleshooting. Ensure compliance with CLIA, CAP, Federal Regulations, and internal policies. Assist in resource planning, budgeting, and performance tracking. Evaluate overall performance by gathering, analyzing and interpreting data and metrics Provides leadership to supervisors and staff in the implementation of new processes and techniques. Collaborates with Laboratory and Medical Directors, as well as external stakeholders in establishing strategic plans and development of new programs to improve efficiency, quality, compliance, service and financial outcomes for the laboratories. Laboratory Oversight In collaboration and consultation with the medical director and administrative director manages the entire anatomic pathology operation. Manages all histology/pathology activities, including recruiting, hiring and training of staff. Supervise all phases of laboratory testing (pre-analytic, analytic, post-analytic). Ensure quality control, documentation accuracy, and compliance with accrediting bodies. Oversee method validation, new test implementation, and SOP development or revision. Support troubleshooting, maintenance, and calibration of laboratory instruments. Evaluate and review lab results, QC data, and proficiency testing variances, ensuring corrective actions are implemented. Customer Care & Client Support Lead the customer care team in managing phone support, client inquiries, and service escalation. Ensure timely distribution of patient reports through various communication channels. Support sample tracking, data entry, and retrieval of missing patient information. Coordinate client-facing communications and service recovery activities. Maintain strong relationships with sales, clients, and internal stakeholders. Staff Leadership & Training Supervise laboratory and customer care staff, fostering collaboration and continuous improvement. Provide coaching, performance feedback, and training. Manage scheduling, staffing, and onboarding processes. Promote team communication, professionalism, and adherence to company standards. Project & Continuous Improvement Partner with project managers and scientists on development, testing, and operational initiatives. Participate in project meetings and ensure documentation requirements are met. Identify opportunities for workflow enhancements, cost-effectiveness, and operational efficiency. Reporting & Documentation Prepare operational, performance, and quality metrics reports. Maintain accurate documentation in accordance with CLIA/CAP and company requirements. Utilize Excel, LIS, CRM, and other systems to support reporting needs. Other Duties Maintain a clean and safe work environment and enforce company safety protocols. Ensure adequate inventory and cost-effective utilization of resources. Perform additional duties as assigned. Requirements REQUIRED SKILLS & QUALIFICATIONS Bachelor’s degree in Life Sciences, Business, or related field (Master’s preferred). 7+ years of clinical laboratory operations experience in a CLIA/CAP environment. Experience leading teams in fast-paced, regulated environments. Knowledge of immunohistochemical staining, tissue sections, and automated immuno-stainers. Strong communication, analytical, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite; familiarity with LIS, CRM, and ERP systems. High attention to detail, accuracy, and adaptability. Demonstrated ability to provide excellent customer service and support. Ability to lift up to 10 pounds; must pass color vision test (for technical tasks). TRAVEL REQUIRED Possibly

Responsibilities

The Operations Senior Manager oversees the daily performance, quality, and efficiency of the Clinical Laboratory and Customer Care departments, ensuring compliant operations and exceptional customer service. This role involves driving operational excellence, maintaining regulatory adherence, and supporting both client-facing and technical functions.