JOB SPECIFICATION

Reports to: Head of Operations
Contract: Permanent
Hours: Monday to Friday, 08:00 to 17:00 (flexibility required with out of hours working as per business needs)
Based: St Albans
Salary: £40,000 per annum + commission on new business.

REQUIREMENTS:

• Good communication skills
• SIA Licence (mandatory)
• Right to Work in the UK (mandatory)
• Leadership and team management skills
• Strong communication and interpersonal skills
• Operational and compliance awareness.
  Due to the nature of our business, all employees are Security screened to BS7858:2019 Security Screening standard. For people who do not currently hold an SIA License a Basic Disclosure check will be included within the screening process.
  As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Evergreen, a division of Prime Secure Systems Ltd, is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
  Job Types: Full-time, Permanent
  Pay: £40,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Cycle to work scheme
• Paid volunteer time
• Profit sharing
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• St Albans AL4 0JJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Leadership: 1 year (preferred)
• Security: 3 years (required)

Licence/Certification:

• SIA (required)
• Driving Licence (required)

Work Location: In perso

ABOUT THE ROLE

We are recruiting for an Operations Manager to oversee the daily operational delivery of multiple security contracts, ensuring compliance with agreed service levels and contractual obligations.
This role is part of our Security Division, which provides high-quality physical security solutions, including manned guarding, access control, alarm systems, perimeter protection, CCTV monitoring, mobile surveillance, and ANPR technology. We serve a diverse portfolio of prestigious clients, ensuring the highest standards of safety and security.

Our Core Values:

• Integrity
• Customer Excellence
• Plain-Speaking
• Agility
• Courage & Conviction.

KEY RESPONSIBILITIES:

• Service Quality & Performance: Oversee the daily operational delivery of multiple security contracts, ensuring compliance with agreed service levels and contractual obligations.
• Contract Management: Support the effective management, monitoring, and execution of contracts, ensuring operational excellence and adherence to specifications.
• Client & Stakeholder Engagement: Act as a key point of contact for client requests, addressing any reasonable operational needs efficiently and professionally.
• Quality Control & Compliance: Implement and maintain strict quality assurance procedures to uphold high service standards, ensuring adherence to security best practices and industry regulations.
• Operational Efficiency & Cost Control: Assist in the effective management of security operations within budgetary constraints while maintaining service excellence.