Operations Manager, Priority Patient Transfer Services at Voyago

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Operations Management, Customer Service, Budgeting, P&L Management, Healthcare Accreditation, Problem Solving, Communication Skills, Organizational Skills, Leadership Skills, Time Management, Vehicle Reporting, Safety Audits, Employee Engagement, Immunization Records, Microsoft Office 365

Industry

Transportation/Trucking/Railroad

Description

Priority Patient Transfer Services is hiring an Operations Manager for our Non Emergency Medical Transport division In Ottawa, Ontario. Your Role: Reporting directly to the General Manager, Priority Patient Transfer, the Operations Manager is responsible for the day to day activity of two main locations, Ottawa and Kingston. The Operations Manager will track Key Performance Indicators, be the first point of contact for the customer, ensure efficiency and effectiveness and to provide leadership and direction to operations team in each location. Primary Responsibilities 1. People Management Directs the activities of staff, ensuring ongoing work quality, monitoring workloads and ensuring activities continue to be managed during staff vacation/sick leaves Monitors performance of staff, providing work direction, coaching and feedback, determining methods and procedures to be used, resolving problems, identifying opportunities for development and training and providing performance review input Monitors employee engagement and implements process for improvement 2. Operations Monitors recruitment requirements based on call volumes Reports incidents and collisions to Health and Safety Promotes safe work activities by conducting safety audits, attending safety meetings and meeting with individual staff members Conducts walk-about at client facilities Conduct investigations in cooperation with governing agencies to determine causes of any concerns Ensure operating costs are within annual budget 3. Vehicle Reporting Reports maintenance requirements to the garage Ensures efficient vehicle utilization 4. Customer Service Conducts regular customer review meetings Makes sure the client experience is being held to the highest of standards while increasing customer satisfaction and engagement; Delivers quality customer service and recommends operational improvements when needed· Monitor Contract KPI’s to ensure performance is compliant with contract standards Your Profile: You posses a University/College Degree or Equivalent You bring minimum 3 years supervisory/management experience in the transportation industry, health care industry or any related field Your experience in non-emergency patient transportation preferred Your experience with Healthcare Accreditation Process preferred You posses experience with Healthcare IPAC compliance management You bring experience in budgeting and P&L management Your valid FR or equivalent certification would be an asset along with current First Aid/CPR or BLS certification You can provide a copy of your current immunization records and are willing to acquire any outstanding vaccinations required for the role *note Covid -19 minimum 2 doses is required for this position You bring excellent organizational and problem-solving skills You posses effective communication skills (both written and verbal) You are available to work flexible hours, including outside regular business hours You posses strong knowledge in all Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Power BI) You are comfortable presenting in front of the group You posses a clean Drivers Abstract and Criminal Record Search with Vulnerable Sector You have proven excellent customer service experience You have strong planning and time management skills and the ability to effectively handle a variety of tasks simultaneously You have excellent leadership skills You have the ability to manage stress under tight deadlines You possess a minimum full G class drivers licence You must be willing to travel between all base locations in the Ottawa to Kingston region and surrounding areas as required. The Perks: We offer free licence upgrade We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish. We enable our employees to have a positive social impact by deploying sustainable mobility solutions. We offer our employees opportunities to build their own experience within a local, global Group. Sounds like you? Apply today with your up to date resume and cover letter. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. We thank all applicants however only those under consideration will be contacted

Responsibilities

The Operations Manager is responsible for the day-to-day activities of two main locations, Ottawa and Kingston. This includes tracking Key Performance Indicators, ensuring efficiency, and providing leadership to the operations team.