Operations Manager
at Procare Group
Sydney, New South Wales, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Apr, 2025 | Not Specified | 28 Jan, 2025 | N/A | Good communication skills | No | No |
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Description:
- Operational responsibilities & KPIs remunerated through salary & incentives
- Internal career progression | Ongoing support from National management team
- Purchased leave | Novated lease | Paid parental leave
The Procare Group is currently seeking a Operations Manager to join our growing New South Wales team, based at Head Office in Alexandria.
This role requires a professional, process-driven and highly motivated individual who has a proven track record of delivering performance outcomes in a busy work environment under strict deadlines. If you are someone who loves managing a team, works to deadlines in a high-volume environment and has a passion for getting things done time after time – this job is for you!
Responsibilities:
- Work closely with the Executive Directors and Quality Assurance Team to ensure client satisfaction goals & timeframes are met, whilst ensuring daily, weekly and monthly KPIs are achieved across the wider team.
- Utilising your problem-solving abilities and time management skills, you will drive the day-to-day Investigation & Intelligence performance deliverables, process control measures & standards.
- Manage our People – as an operational leader, you will support the career growth, education and development of our diverse team of investigators & analysts.
- Actively host team meetings and review areas of improvement, set weekly/monthly targets, and analyse opportunities to improve our service delivery strategies.
- Develop and prepare monthly & quarterly Investigation statistical data & audit reports, for both internal & external stakeholders.
- Ensure we operate to best practice with regards to regulations, codes, fraud identification & industry expectations.
This is a full-time role at our Head Office in Alexandria. Each candidate is welcome to discuss their requirements for flexibility of location and work arrangement.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Graduate
Proficient
1
Sydney NSW, Australia