Operations Manager - Property Mgmt. at LMLC OPERATIONS LLC

Big Sky, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management, Team Management, Customer Service, Safety Procedures, Budget Management, Training And Development, Conflict Resolution, Communication Skills, Attention To Detail, Home Inspection, Hospitality, Project Management, Procurement, Time Management, Leadership, Problem Solving

Industry

Hospitality

Description

Yellowstone Club’s Residential Services department is seeking an Operations Manager candidate. This is a full-time, year-round position located in Big Sky, Montana. The Operations Manager's purpose is to direct the overall operations of the Property Management team in a designated neighborhood(s) while managing a small portfolio of key client accounts according to Club policies and procedures. MAJOR RESPONSIBILITIES: * Direct the overall Property Management Operations within your designated neighborhood(s), ensure the supervisory duties are consistently accomplished and communicated, while fostering a constructive team environment. * Continuously strive to build a safety focused culture amongst your team. Understand and apply all safety and security procedures and be a leader focused on maintaining a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate Residential Services Manager or Human Resources immediately. * Ensure each team member is proficient by Yellowstone Club standards to provide members and guests outstanding service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service, solid product knowledge and all other components of guest service. * Ensure all team members are empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions are handled in a legal and ethical manner. * Maintain a favorable working relationship with all company employees and other departments within Yellowstone Club to foster and promote a positive working environment. Supervisory Responsibilities: * Provide oversight of the holistic operations of a small real estate portfolio. * Supervise and direct the work of Lead, Primary and Assistant Property Managers in assigned neighborhood(s). * Create and maintain weekly schedules for Primary and Assistant Property Managers. * Routinely and continuously provide training and development for team members and new employees. * Provide supervision, oversight, training and guidance to all Residential Services teams including: Assistant, Primary and Lead Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers within the assigned neighborhood(s). * Provide regular feedback to team members regarding their job performance, including the condition of homes prior to arrivals. * Formally appraise the performance of team members seasonally, providing reward and discipline as necessary. * Provide oversight, guidance and training for all subcontractor projects taking place in the neighborhood. Including but not limited to definition of scope, cost estimate approval, quality of work, project timeline and payment review. Additionally for all projects of significant scale, cost or significance the Operations Manager will provide direct project management to ensure client satisfaction and revenue security. * Provide daily oversight of subcontractor invoices for all neighborhood homes and deliver supervision, training and guidance to all team members to ensuring a steady and consistent revenue stream. * Address member complaints and ensure a suitable resolution is delivered; Escalate to management as needed. * Work with the management team to oversee budget creation and ensure its success across areas of responsibility. ESSENTIAL JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Demonstrate and teach the advanced, intuitive and working knowledge of all aspects of property management business operations. * Maintain thorough and detailed home inspection reporting for all homes at designated frequencies. This is including but not limited to weekly, arrival, in-residence, departure, hospitality recovery and seasonal inspection reports. These reports are to be audited at a regular frequency and compiled for review and analysis as needed and following hospitality recovery incidents. * Ensure quality guides are maintained for all homes in your neighborhood(s) that organize the operation and maintenance of home systems, record member preferences, hospitality recoveries and historical member complaints. * Exercise the ability to detect and remedy warning signs for common home issues and share this knowledge with all team members. * Maintain a record and plan to keep a constant par of home amenity items, lightbulbs and household goods in all neighborhood properties. Maintain consistency across all homes to ensure prompt and efficient request resolution as well a steady revenue stream through product procurement. * Conduct final walk-throughs to ensure home readiness prior to arrivals in assigned neighborhood(s). * Track and monitor timecards, vacation requests and other related tasks. * Conduct face-to-face meetings with clients and maintain clear and consistent communication via email and phone; Provide guidance on these items to team members and participate in interactions as needed. * Pitch Residential Services to potential clients following Yellowstone Club protocol. * Supervise and document completion of thorough monthly inspections for all fleet vehicles. * Act as a liaison between Residential Services teams, driving continuous improvement to business processes. * Attend regular staff meetings prepared to contribute. * Ensure attendance and participation in mandatory monthly training meetings by all team members. * Provide significant input in the decision making process in regards to hiring, terminations, and employee assignments. * Resolve conflicts and issues amongst the team. * Exercise independent judgement and discretion as it relates to completion of all tasks and planning related to the management of assigned key client accounts. * Be responsible for procurement within your assigned area, ensuring the budget is constructed to sufficiently accommodate these needs. * Secure bids for residential expenditures; submit to owners for approval and oversee successful implementation. * Maintain privacy of Members at all times. OTHER DUTIES AND RESPONSIBILITIES: * Perform all duties and responsibilities in a timely, efficient, and professional manner in accordance with established Club policies, procedures, and standards of service for this position. * Manage departmental productivity, organization and consistency standards. * Treat Members, Guests, Vendors, Customers and Co-workers with professionalism and respect at all times to ensure positive relations moving forward. * Maintain a clean and neat appearance at all times. * Communicate regularly and effectively with all employees, supervisors, managers and directors. * Project a favorable image of Yellowstone Club to Members and guests at all times. * Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands. * Maintain a positive and respectful attitude. DISCLAIMER This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EXPERIENCE/EDUCATION REQUIRED * 6-8 seasons of property management experience or equivalent in a related field * 1-3 years’ experience managing teams * High school diploma, GED or vocational training or job-related course work * High level of attention to detail * Strong communication skills, both written and verbal EXPERIENCE/EDUCATION PREFERRED * Bachelor’s Degree * Previous experience in the hospitality industry or a similar resort environment preferred CERTIFICATES & LICENSES Montana State Driver’s License; clean driving record COMPUTER SKILLS * Working knowledge of Microsoft Office products – Word, Excel, Outlook, Power Point * Familiarity and comfortability using a smartphone (and associated apps) as the primary work tool LANGUAGE ABILITY Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly. MATH ABILITY Able to perform basic math calculations. REASONING ABILITY Ability to solve basic problems and/or know when it is necessary to get a senior manager to assist in problem solving. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. RECEIPT AND ACKNOWLEDGMENT I acknowledge and understand that: * The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. * Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. * Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club. * I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description. Yellowstone Club offers great benefits including: * Free transportation to and from Bozeman * Medical, Dental, Vision Insurance * Discounted Ski Pass * Employee Ski Days * Complimentary shift meals * 401k eligibility and bi-weekly match * Access to onsite fitness center 24/7 * Discounted Employee Housing in Big Sky or Gallatin Gateway * Discounts to over 1000 retailers through ADP LifeMart * End of season Employee Appreciation Day and retail sale For more information about the Club, visit www.yellowstoneclub.com [http://www.yellowstoneclub.com]. To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. #LI-CK1

Responsibilities

The Operations Manager will direct the overall operations of the Property Management team in designated neighborhoods while managing key client accounts. Responsibilities include supervising team members, ensuring guest satisfaction, and maintaining safety and security protocols.