Operations Manager at QIMA

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, KPI Monitoring, Regulatory Compliance, ISO/IEC 17065, ISO/IEC 17020, Certification Body Management, Cross-functional Coordination, Client Relationship Management, Performance Management, Audit Management, Strategic Planning, Resource Utilization, English Communication, Chinese Communication, Process Improvement

Industry

International Trade and Development

Description

Company Description The Company A global leader in supply chain compliance and quality solutions is seeking passionate professionals to join our growing team. Job Description Key Responsibility Oversee the daily operations of the office and ensure all necessary resources required available, and all staff perform the duties per the management system of the Certification Unit. Report to: Head of Certification Unit Work Location: Kwun Tong Detailed Responsibility: Develop and manage the operations for all schemes (SASO, GSO, SFDA) for all regions/ offices (Middle east, India, China). Establish and Monitor KPIs for the operations team - daily / monthly. Collaborate with Sales to Accelerate the Revenue Growth. Enhance our Margin Performance via improved processes, policies and practices to achieve targeted results. Formulating overall strategy, managing people, and establishing policies to ensure efficiency and precision of Operational team activities and responses, in accordance with the Procedures, Policies and Work Instructions. To provide guidance and support the QA team in addressing audit findings identified by Government / accreditation bodies / Internal Audits. Direct investigations to resolve client complaints or non-conformities related to Operations, if any, where necessary. Represent the Organization in client meetings. Provide feedback and suggestions during procedural/scheme or other QA document reviews in Operational/ functional aspects as and when required by QA. Ensure TQA customer promise is delivered, each time. Monitor and supervision of operation staff to issue orders & respond to client with zero errors within the set TAT. Conduct regular (Weekly/Monthly) monitoring of all schemes orders completed to check the compliance. Follow up with the sales for Inactive / Lost clients: Chase to win the business back. Identify and initiate training sessions to build capacity & enhance employee competencies. Identify the staffing requirements, discuss with top management for support and recruitments. Conduct Team meetings. Performance management and motivation through appreciation. Communicate effectively and regularly with co-workers of all updates and changes. Listening to staff and their problems and suggestions if any, and highlighting them to HCU. Preparing report about Schemes weekly and monthly performance. Provide feedback on how the entire operation functions to the management on a regular basis. General customer service includes responding to technical inquiries. Ensure all operations comply with ISO/IEC 17065, and scheme requirements. Monitor workload distribution, resource utilization, and service turnaround times. Coordination with Accounts and Finance for all the subcontracted activities. Coordination with Marketing team for all the updates on social networks, webinars, seminars, etc. Any other activities as deemed necessary and advised by Top Management. Qualifications at least 8 to 10 years’ of relevant experience, with a minimum of 3 years’ operational experience in a managerial position from a Certification Body. Knowledge of ISO/IEC 17065 and ISO/IEC 17020 requirements Respect for professional ethics and strong understanding in certification Proven experience in team leadership, coordination, managing cross- functional operational team. Familiarity with regulatory compliance, operations and documentations. Experience in government/ regulatory audits. Excellent organizational, communication, interpersonal skills with client-facing experience. Good communication in English and Chinese. Department: Certification Workplace Type: Onsite City: Hong Kong

Responsibilities

Oversee daily operations for certification schemes across the Middle East, India, and China while managing the operational team and KPIs. Collaborate with sales and QA teams to drive revenue growth, ensure compliance with ISO standards, and resolve client complaints.