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Operations Manager at Raylo

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Nov, 26

Salary

0.0

Posted On

25 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

People leadership & coaching: 3-5 years directly managing a team, with the ability to motivate, develop and support people through regular 1:1s, coaching, feedback and performance management.
Communication: Clear, confident communication, able to adapt your approach when working with associates, customers and senior stakeholders.
Problem solving & decision making: Comfort handling complex or sensitive issues, making informed decisions and taking ownership through to resolution.
Performance management: Confidence using data and KPIs to understand performance, identify trends and take action to improve results, including customer satisfaction
Experience with customer service or ticketing platforms for example, Intercom, google Sheets/Excel and reporting dashboards or BI tools.
Resilience and adaptability, staying comfortable in a fast-paced environment where priorities, volumes and challenges can change quickly.
A naturally curious, proactive mindset, with a track record of improving processes, team performance and ways of working, bonus if using AI for this.
Total commitment to the US night operation.

How To Apply:

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Responsibilities