Operations Manager at Red Mountain Resort

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Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Services, Housekeeping, Maintenance Coordination, Tech Systems Management, Operational SOPs, KPI Monitoring, Guest Experience, Service Recovery, Tech Savvy, Organizational Skills, Communication Skills, Detail-Oriented, Problem Solving, Multitasking, Accountability

Industry

Spectator Sports

Description

Red Property Management is hiring an Operations Manager for a full-time, year round position. The Operations Manager plays a central leadership role in overseeing the daily execution of lodging operations. Responsible for guest services, housekeeping, maintenance coordination, and tech systems management, this role ensures all properties are guest-ready, operationally sound, and aligned with our service standards. In a lean and fast-moving team, the Operations Manager is expected to lead and coordinate across departments during busy periods, and just as importantly, step in and execute hands-on tasks during slower seasons. This person serves as the operational backbone of the day-to-day business — deeply involved in both strategy and implementation. MAJOR RESPONSBILITIES Leadership & Daily Operations Oversight * Lead the day-to-day lodging operations, including housekeeping, guest services, maintenance, and vendor coordination * Ensure properties are consistently clean, functional, and guest-ready according to brand standards * Supervise and support frontline staff, contractors, and seasonal hires * Implement and maintain operational SOPs across all properties * Conduct regular property inspections and take corrective action when needed * Monitor KPIs (guest reviews, response times, maintenance turnaround, etc.) and report performance trends to leadership * Support the Director of Lodging in planning and prioritizing staffing, unit onboarding, and capital projects Guest Experience & Service Delivery * Own the guest journey from pre-arrival through post-departure * Handle escalated guest issues, special requests, and in-stay service coordination * Oversee and improve guest messaging workflows, ensuring speed and quality of response * Manage service recovery cases and identify trends to proactively enhance the guest experience Tech Stack Ownership & Systems Management * Serve as lead administrator for all operational platforms including Guesty, Operto, 33Locks, and other systems * Ensure all digital tools are fully integrated, functioning properly, and utilized by the team * Troubleshoot system errors and coordinate directly with vendors for resolution * Train team members and contractors on proper use of tech tools and system protocols * Maintain OTA syncs, lock automations, and property-level tech workflows Maintenance & Property Coordination * Coordinate unit repairs, routine maintenance, and inspections * Maintain asset and inventory tracking for supplies, linens, and equipment * Schedule and oversee vendor work related to seasonal prep, emergency repairs, and upkeep * Respond to and resolve property-related issues quickly and cost-effectively Operational Leadership in a Lean Structure * Act as a cross-functional integrator between operations, finance, and leadership * Collaborate with the Operations & Finance Coordinator on turnover timing, occupancy reporting, and calendar accuracy * Oversee supply chain and restocking for housekeeping and maintenance needs * Support special projects such as new unit onboarding, operational transitions, and tech rollouts * Lead process improvement initiatives and document new SOPs * Participate in weekly operations reviews with the Director of Lodging to align on priorities and performance Seasonal Flexibility & Hands-On Execution * Step into frontline roles when needed, particularly during slow seasons or staff gaps * Conduct guest unit inspections and resets * Manage access control systems and guest lock setups * Respond to guest messages or reservations as needed * Support housekeeping turnover or minor maintenance if required * Maintain a flexible, “no job too small” mindset to keep the operation running smoothly year-round KEY KNOWLEDGE, SKILLS AND ABILITIES Education * Diploma in Hospitality, Business Administration or related field Experience * 3–5 years of experience in hospitality operations, short-term rentals, or property management * Proven experience managing service teams and maintaining property readiness * Familiarity with operational tech tools such as Guesty, Operto, Breezeway, or similar platforms * Background in guest service leadership with a focus on quality control Physical and Other Requirements * Based in Rossland, BC, or willing to relocate * Available to work weekends, holidays, and respond to time-sensitive operational needs * Physically capable of conducting inspections and assisting with hands-on tasks when necessary * Valid driver’s license preferred Skills and Abilities * Strong organizational and multitasking ability * Excellent communication and leadership skills * Hands-on approach with the ability to balance oversight and execution * Tech-savvy with confidence in managing systems and vendor relationships * Detail-oriented with a strong sense of accountability and urgency * Solution-driven and calm under pressure

Responsibilities

The Operations Manager oversees daily lodging operations, ensuring properties are guest-ready and operationally sound. This role involves leading teams, managing guest experiences, and coordinating maintenance and tech systems.