Operations Manager, Remote Assistance, Labs at DoorDash USA

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

200000.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Remote Assistance, Operational Programs, Robotics, Autonomous Vehicles, Custom Platforms, JIRA, Slack, Safety-First Approach, Operational Performance, Tooling Improvements, Workflow Improvements, Labor Needs, Functional Equipment, Team Coordination, Multinational Operations, Accountability

Industry

Software Development

Description

About the Team DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office. You’re excited about this opportunity because you will… Foster a safety-first approach to all things Remote Assistance Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance Model labor needs including autonomy improvements and scale of operations Maintain accountability and uptime of specialized functional equipment and terminals You may flex to nights or weekends to oversee and spot check the team We’re excited about you because you have… 6+ years of work experience Experience leading remote assistance or operational programs, including large teams Prior experience in robotics or autonomous vehicles Experience with custom Remote Assistance platforms, JIRA, Slack and other tools Believe in 1% improvement every day Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $136,000—$200,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

You will lead the Remote Assistance Operations team, overseeing the testing and commercial deployment of robotics solutions. This includes coordinating multinational teams and ensuring operational performance improvements.