OPERATIONS MANAGER OVERVIEW

Are you a strategic thinker who loves aligning people with business goals?
As an Operations Manager, you will be a key player in driving our team’s success. You’ll serve as an administrative expert, change agent, and business partner, all while supporting and developing our team members. Together with managers, you will set priorities, create value, and achieve outstanding business results.

SKILLS, KNOWLEDGE, AND EXPERTISE

• People advocacy.
• Data literacy: Understanding of complex data interpretation, collection, and creation.
• Digital proficiency: Experience using technology to create and implement strategies, apply management practices, and track spending.
• Excellent communication and presentation skills.
• Excellent stakeholder management and developing good work relationships across the organization.
• Good change management and project management capabilities.
• Superb problem-solving skills.
• A good understanding of the many disciplines within HR (desirable).
• Business acumen: Understanding of the industry is desirable.
• Proficiency in English (oral and written competency)

Master Team Members’ Experience:

• Ensure every team member has an enjoyable work experience at ITX.
• Assign and track mandatory training, facilitate the creation of best practices, and help the team overcome obstacles.
• Act as the primary contact for addressing internal needs, partnering with practice management (Global Talent, Architecture, Security, etc.), and coordinating cross-functional efforts

WHAT YOU’LL DO

• Support Our Team: Equip every team member to help turn our clients’ visions into reality, so they can Move, Touch, and Inspire the world.
• Boost Productivity: Enhance productivity on organizational, human, and system levels.
• Showcase ITX’s Unique Value: Enable our teams to powerfully demonstrate ITX’s Unique Value Propositions (UVPs) while fostering their growth and learning.

KEY RESPONSIBILITIES

Ensure Teams Are Productive and Aligned:

• Coordinate improvements in team performance by providing the necessary structure, processes, support, and tools.
• Actively participate in the onboarding process for new team members.
• Conduct regular one-on-one meetings to understand team members’ concerns, goals, and promote work-life balance.
• Assess and improve performance, supporting team members’ growth.
• Participate in salary reviews and ensure smooth off-boarding processes.

Strategic Resource Planning:

• Prepare the organization for the future by focusing on the current workforce.
• Manage and execute resource management and allocation in collaboration with other stakeholders.
• Perform resource planning, understand team members’ skills, identify training needs, and develop growth plans.
• Track and optimize team availability, ensuring time for rest and refreshment.
• Assess work priorities, raise concerns and conflicts to the Functional Manager, and analyze metrics to avoid non-billable activities

Master Team Members’ Experience:

• Ensure every team member has an enjoyable work experience at ITX.
• Assign and track mandatory training, facilitate the creation of best practices, and help the team overcome obstacles.
• Act as the primary contact for addressing internal needs, partnering with practice management (Global Talent, Architecture, Security, etc.), and coordinating cross-functional efforts.