Operations Manager at Resolute Road Hospitality

Goodlettsville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

55000.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Operations, Cleanliness Standards, Team Leadership, Labor Management, Operational Efficiency, Inventory Management, Safety Standards, Guest Concern Resolution, Team Development, Scheduling Software, Problem Solving, Interpersonal Communication

Industry

Hospitality

Description

Description The Tru by Hilton located in Goodlettsville, Tennessee is looking to add to our hospitality family! This modern and vibrant hotel is conveniently located just outside of Nashville, offering easy access to downtown attractions, dining, and entertainment. Tru by Hilton delivers a fresh, energetic guest experience focused on comfort, value, and fun. If you have a passion for the hospitality industry, this position is for you! Come join a wonderful group of people, and a great brand of hotels to start or grow your career! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Benefits Travel Perks Optional Daily Pay Health/Life Insurance 401(k) Paid Time Off Dental/Vision Employee Assistance Program Referral Program Your Role As the Operations Manager, you will play a critical leadership role in overseeing daily hotel operations, with primary responsibility for housekeeping and cleanliness standards across the property. You will ensure exceptional guest experiences through operational excellence, team leadership, and accountability for cleanliness, efficiency, and service delivery. This role serves as a key operational leader, bridging departmental execution and property-wide performance. You will lead housekeeping operations while supporting overall hotel performance, labor management, guest satisfaction, and team development. This role is ideal for someone with a strong housekeeping leadership background who is ready to expand their operational impact and grow into senior hotel leadership. What You’ll Do Oversee daily operations of the housekeeping and laundry departments Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards Conduct routine room and property inspections to ensure quality and consistency Recruit, train, schedule, and develop housekeeping team members Monitor labor productivity, staffing levels, and operational efficiency Manage departmental inventory, including linens, supplies, and equipment Ensure compliance with safety standards, MSDS requirements, and company policies Address guest concerns promptly in partnership with the General Manager Assist in monitoring labor costs, departmental performance, and operational effectiveness Lead by example to foster a culture aligned with Resolute Road Hospitality’s core values Support hiring, onboarding, and training of team members across operational departments Help coach and develop team members to support performance and growth Ensure compliance with brand standards and operational procedures Respond to guest and team member concerns with professionalism and urgency Uphold Resolute Road Hospitality policies, procedures, and appearance standards Other duties as assigned Knowledge, Skills & Abilities Strong knowledge of housekeeping operations, cleaning procedures, and safety standards Strong leadership and interpersonal communication skills Ability to lead, motivate, and develop team members Understanding of labor management, scheduling, and operational efficiency Strong attention to detail and commitment to cleanliness standards Ability to remain calm under pressure in a fast paced environment Strong organizational and problem solving skills Comfortable using computer systems, scheduling software, and reporting tools Knowledge of hotel operations and brand standards preferred Education & Experience High school diploma or GED required Minimum 3 years of hospitality experience required Minimum 2 years of housekeeping leadership required Previous Housekeeping Manager or supervisory experience strongly preferred Hotel operations leadership experience preferred Additional Information Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. E-Verify Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. Requirements 127RRHBNAGV

Responsibilities

The Operations Manager will lead daily hotel operations, focusing primarily on overseeing the housekeeping and laundry departments to ensure all areas meet brand and company cleanliness standards. This role involves leading the housekeeping team, managing labor and inventory, ensuring safety compliance, and supporting overall hotel performance and guest satisfaction.