ABOUT US

The Williamsburg Winery is a destination winery offering guests an unforgettable experience through award-winning wines, exceptional dining, and luxurious boutique accommodations. We’re looking for a dynamic, hands-on Operations Manager to oversee the daily operations of our tasting room, restaurant, and hotel — ensuring seamless service, exceptional guest experiences, and strong revenue growth with a focus on wine sales.

POSITION OVERVIEW

The Operations Manager will lead and inspire our hospitality team to deliver top-tier service while meeting sales goals, especially in wine, wine club memberships, and special packages. This role requires a results-driven leader with strong organizational skills, deep hospitality knowledge, and a passion for wine.

QUALIFICATIONS

• 3–5 years of management experience in hospitality, preferably in winery, restaurant, or hotel settings.
• Proven track record of meeting or exceeding sales goals, especially in wine sales.
• Strong leadership, communication, and organizational skills.
• Knowledge of wine service, wine sales strategies, and food & beverage operations.
• Ability to work weekends, evenings, and holidays as needed.

2. Guest Experience & Service Excellence

• Oversee the guest journey across all departments, ensuring personalized, memorable experiences.
• Handle guest feedback promptly and professionally.
• Maintain high standards of presentation, cleanliness, and service quality

• Leadership & Team Development
• Recruit, train, and mentor staff across tasting room, restaurant, and hotel operations.
• Provide ongoing wine and hospitality training to enhance guest experience and sales performance
• Manage schedules, labor costs, and staffing levels for optimal service coverage

Wine Sales & Revenue Growth

• Drive wine sales by the glass, bottle, and case, as well as wine club memberships.
• Collaborate with marketing on promotions, seasonal releases, and pairing events.
• Set and track sales targets, coaching staff to consistently achieve them.

1. Guest Experience & Service Excellence

• Oversee the guest journey across all departments, ensuring personalized, memorable experiences.
• Handle guest feedback promptly and professionally.
• Maintain high standards of presentation, cleanliness, and service quality.

1. Operations & Financial Oversight

• Implement and monitor Standard Operating Procedures (SOPs).
• Manage inventory for wine, food, and hotel amenities.
• Assist with budgeting, forecasting, and revenue reporting.
• Monitor daily sales performance and reconcile POS reports.