QUALIFICATIONS:

• Bachelor’s degree in business or a related field.
• 5+ years in e-commerce and retail operations, with experience leading teams.
• Proven record of driving growth in both online and physical retail settings.
• Strong knowledge of e-commerce platforms, retail operations, and digital marketing tools.
• Experience with ERP, CRM, POS, and Shopify; knowledge of Netsuite is a plus.
• Excellent leadership, communication, and organizational skills.
• Detail-oriented and customer-focused, with a commitment to quality.

ABOUT THE ROLE:

We’re searching for a driven and strategic E-Commerce and Retail Operations Manager to elevate our operations. This role will lead our team, optimize our e-commerce and in-store sales, and streamline daily business functions. As a key contributor to Ultimate Tools, you’ll bridge our online and physical storefronts, helping drive our growth and success in the market.

KEY RESPONSIBILITIES:

• Develop and implement e-commerce and retail strategies to increase online and in-store sales, enhance the user experience, and drive profitability.
• Oversee daily operations of both the e-commerce website and retail store, ensuring they’re up-to-date, user-friendly, and optimized for conversions.
• Collaborate with marketing to create and execute digital campaigns that drive traffic and sales.
• Manage company operations, including customer service, procurement, inventory, warehousing, and logistics.
• Lead and inspire a high-performing team, providing guidance, training, and accountability.
• Oversee product catalog, pricing, and promotions across both online and in-store channels to maximize profitability.
• Utilize ERP, CRM, and POS systems to manage customer relationships and track sales.
• Analyze e-commerce and retail performance, reporting insights and refining strategies.
• Maintain organized inventory management, ensuring stock accuracy and availability.
• Stay informed on industry trends, competitor activities, and emerging technologies.