Operations Manager at Rhenus Logistics

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warehouse operations, Logistics management, Supply chain management, WMS, SAP, Inventory control, KPI governance, Operational excellence, Lean methodology, Kaizen, 5S, Project management, Team leadership, Performance management, Risk management, Food safety compliance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

What You Can Expect: 1. Operations & Service Delivery Oversee end-to-end warehouse operations including inbound receiving, storage, kitting, material transfer, accessories handling, finished goods shipment, consolidation, and inventory control. Ensure all inbound and outbound activities comply with approved SOPs, operational standards, and defined service timelines. Maintain strict adherence to FIFO, MSD storage requirements, serial number tracking, quarantine handling, and expiry date controls. Coordinate closely with customer Supply Chain, Material Planners, Production, and Shipping teams to support operational requirements and delivery schedules. Ensure smooth daily operations with high productivity, service reliability, and operational discipline. Prepare and present operational performance reports to senior management and customers. Provide regular updates on service performance, cost efficiency, and operational risks. Ensure timely submission of monthly operational and inventory reports. 2. Performance, KPI Governance & Workforce Performance Own and manage operational KPIs covering service delivery, productivity, accuracy, reporting timelines, billing accuracy, and operational efficiency. Establish and drive manpower and resource KPIs aligned with operational targets, workforce productivity, and labour utilisation. Monitor operational performance trends, investigate gaps, and implement corrective and preventive actions. Lead root cause analysis for operational issues, service failures, inventory discrepancies, and audit findings. Oversee employee performance management including goal setting, performance appraisals, coaching, and performance improvement planning. Conduct structured performance reviews and drive a performance-focused culture across warehouse teams and leadership. 3. Inventory Control & Compliance Ensure cycle count execution aligns with inventory classification policies and operational standards. Approve investigations and corrective actions for inventory discrepancies within agreed timelines. Ensure no stock adjustment is performed without authorised customer approval. Ensure accurate monthly inventory and movement reporting within defined reporting schedules. Maintain strong operational governance and compliance with internal controls. Ensure accurate operational data capture to support customer billing and invoicing. Review billing accuracy and investigate discrepancies in coordination with finance teams. 4. Operational Excellence (OPEX), Lean & Continuous Improvement Drive Operational Excellence (OPEX) initiatives across warehouse operations to improve service performance, efficiency, and operational discipline. Implement and sustain Lean, Kaizen, and 5S practices to improve workflow, reduce waste, and maintain organised and safe work environments. Continuously review operational processes, SOPs, control points, and workflows to identify improvement opportunities. Standardise processes and establish best practices to ensure consistency across operations and warehouse sites. Drive operational efficiency through process optimisation, layout improvement, and workflow redesign. Promote a culture of continuous improvement through structured problem-solving and employee involvement. 5. Technology, Systems & Automation Ensure proper use and integrity of WMS and SAP transactions including MIGO, PGI, and GR processes. Work with IT teams to enhance WMS/TMS systems and improve operational workflows. Introduce technology, automation, and process improvements to increase warehouse efficiency and scalability. Evaluate technical solutions while assessing operational risks and business impact. 6. Project Implementation & Solution Design Lead project implementation for new customer onboarding and operational expansions. Ensure projects are delivered on time, within budget, and without service disruption. Analyse customer data and operational requirements to support solution modelling and operational design. Support RFQ reviews, operational costing inputs, and solution feasibility assessments. Ensure operational readiness during implementation phases. 7. Customer, Vendor & Stakeholder Management Act as the primary operational escalation point for customers on service, operational, and compliance matters. Build strong relationships with customers and internal stakeholders. Support operational reviews, customer audits, management meetings, and business discussions. Deliver strong customer service through proactive operational management. Manage performance of contractors, transporters, and service providers. Ensure vendor compliance with safety, operational, and contractual standards. Conduct periodic vendor performance evaluations. 8. Workforce Compliance, Leadership & People Development Ensure compliance with labour laws, working hours regulations, and workforce policies. Monitor overtime utilisation and manpower cost efficiency. Ensure workforce deployment aligns with operational demand and safety standards. Manage both direct and agency manpower in accordance with company policies and regulatory requirements. Lead, coach, and develop Warehouse Managers, Supervisors, and operational teams. Build a strong performance-driven and accountable team culture. Ensure adequate manpower planning, resource allocation, and operational readiness. Promote collaboration, operational discipline, and continuous learning. 9. Procurement & Cost Control Manage procurement of operational consumables with cost control and compliance. Monitor operational spending and improve cost efficiency. Ensure procurement processes meet company governance standards. Optimise asset utilisation including warehouse space, manpower, and material handling equipment. 10. Food Safety, Security, Health, Safety & Regulatory Compliance Ensure compliance with Food Safety Management Systems (e.g., GMP, HACCP, ISO 22000, FSSC standards). Maintain strict hygiene, pest control, and contamination prevention standards in warehouse operations. Support internal and external quality audits related to food safety and product handling. Ensure temperature, humidity, and storage condition monitoring for sensitive materials. Ensure compliance with OSHA, FMA, Customs (LMW), Security Act requirements, and company HSE standards. Maintain safe warehouse operations and promote a strong safety culture. Ensure risk assessments, safety training, and emergency preparedness are conducted regularly. Maintain warehouse security controls including CCTV monitoring, visitor and vehicle management, and incident reporting. Ensure document retention and operational compliance meet audit and regulatory standards. 11. Business Continuity & Risk Management Develop and maintain warehouse contingency and disaster recovery plans Ensure operational readiness during emergency disruptions (system failure, manpower shortage, supply chain interruption) Conduct periodic risk assessments and mitigation planning What You Bring: 8–10 years of warehouse/logistics experience, preferably in 3PL, contract logistics, manufacturing support, or bonded/LMW environments. Strong knowledge of WMS, SAP (MIGO, PGI, GR), inventory control, kitting operations, and warehouse performance management. Proven experience managing operational KPIs, manpower productivity, performance appraisals, and workforce planning. Strong project management and operational implementation experience. Experience managing customer relationships, audits, and cross-functional stakeholders. Strong leadership, analytical, and problem-solving skills. Good working knowledge of Microsoft Excel, Visio, and PowerPoint. Fluent in written and spoken English Possess customer service mindset and data analytical approach. Highly motivated to learn new processes, receive feedback and work independently. Excellent attention to detail and able to manage workloads effectively and meet deadlines. Minimal supervision to complete tasks, highly trainable and approachable. Professional working attitude. Local communication skills are an advantage. Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders. Degree in Logistics, Supply Chain, Operations Management, or related field. Welcome to Rhenus, where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. We are on the fast track, ready to unlock untapped potential. At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond. Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way. In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow. If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via workday@rhenus.com

Responsibilities

The Operations Manager will oversee end-to-end warehouse operations, ensuring compliance with SOPs, safety standards, and service timelines. They are responsible for driving operational excellence, managing KPIs, and leading teams to optimize productivity and inventory accuracy.