JOB SUMMARY

The Grand Hotel – Torquay, Devon
We are seeking a highly motivated and experienced Operations Manager to oversee our daily operations and ensure the smooth functioning of our 4 star hotel. The ideal candidate will have a strong background in operational management, excellent leadership skills, and the ability to drive efficiency and productivity across various departments. This role requires a strategic thinker who can implement effective processes and foster a positive work environment.

MAIN PURPOSE OF JOB

• To ensure the smooth running and profitability of the hotel.
• To take control and accountability for the day to day operations of the hotel.
• To create a welcoming and comfortable environment for our guests.

MAIN RESPONSIBILITIES

• Overall management of the Operational Departments, and managing all HOD’s.
• To maintain a safe and secure environment, overseeing risk assessments.
• To maintain key departmental controls, such as purchasing controls, Payroll control and profit margins.
• Implement standards and ensure their delivery across all departments in the hotel
• Achieving operational budgets and targets as set out in our budget
• To ensure that all customer service standards are set and maintained.
• Complaint handling – responding to verbal and written complaints in a set time frame.
• Ensure that there is appropriate Management cover in the hotel at all times.
• To offer a Management presence in the hotel to the customer.
• To move the hotel forward in terms of Sales.
• To keep up to date with legislation and implement as required.
• To identify, provide and evaluate learning and development.
• Always be aware of the competition and what they are offering.
• Check all staff rotas after the HOD’s have completed them to ensure they are effective for the business.