Operations Manager at Richemont

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Team Development, Stock Management, Compliance, Finance, Security, IT, SAP, CRM, Reporting, Omnichannel Coordination, Budget Management, Retail Procedures, High Jewelry Knowledge, Savoir Faire, Product Knowledge

Industry

Retail Luxury Goods and Jewelry

Description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Under the leadership and guidance of the Boutique Manager, this role supports in ensuring that boutique operations are efficient and in line with Maison’s guidelines & Richemont compliance, helping the boutique team to deliver exceptional client experiences with tools from HQ. He/she will manage the team members of back of house operations and the in-boutique CS workshop ensuring efficient and seamless boutique execution. Retail Operations Supervise back-office activities (stock management, including POS display, cash & bill procedures, document management, etc) Be the key-user for SAP & digital tools (sales, CRM, CS and back office) Be the referent for compliance, finance, security and IT topics Ensure retail procedures are respected (selling, customer services, stock management, security…) Ensure awareness of Maison’s policies & commercial rules Provide reporting when necessary Provide support during in-boutique animations to ensure efficient, seamless operation flow Identify opportunities/ new ideas to constantly elevate the overall boutique operation Manage boutique’s expenses Customer Service & Omnichannel Oversee the smooth operation of the in-boutique CS workshop, while adhering to the Richemont standards Be a key referent for CS activities and to ensure that the boutique respect and achieve the set CS KPIs Ensure & develop customer service excellence of the boutique Assist to handle customer service queries/ complaints when necessary Coordinate omnichannel activities to ensure seamless client journey (orders, appointment booking, and shipping from boutique…) Boutique Maintenance Ensure that the boutique is well maintained in always ensuring Maison's image Manage the boutique maintenance budget with office team Team Development Lead, develop the back of house team member and CS administrator Together with Boutique Manager and Assistant Boutique Manager, define the recruitment needs, participate in the recruitments, and integrate new team members (induction, probation period validation) Animate the boutique team with topics related to Retail Operation and Customer Service Maison Identity & Expertise Be an ambassador of the Maison, equip with knowledge on Maison DNA, Savoir faire and product knowledge on High Jewelry, Jewelry, Watchmaking and Stones In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

The Operations Manager supports boutique operations to ensure efficiency and compliance with the Maison’s guidelines. They manage back-of-house operations and customer service activities to deliver exceptional client experiences.