We are partnered with an owner-operated manufacturer dedicated to delivering high-quality, customized solutions for their clients. With a collaborative team and a focus on delivering premium products, we are looking for an experienced Operations Manager to lead our operations and ensure efficiency and excellence across all production functions.
We are seeking a skilled and motivated Operations Manager to take charge of our day-to-day production, logistics, inventory, and quality assurance management.
Leadership & Accountability
Lead, manage, and hold accountable team members across production, logistics, purchasing, shipping/receiving, and maintenance
Foster alignment and team ownership through clear expectations, regular follow-ups, and performance feedback.
Conduct annual and probationary reviews for staff, identifying training needs and driving continuous development.
Participate in company-wide goal-setting and issue resolution during quarterly and annual planning meetings.
Production & Operations
Design, optimize, and oversee production workflows, emphasizing customization processes and end-to-end efficiency.
Develop clear and efficient build processes reflecting industry best practices (e.g., offset printing, custom manufacturing).
Manage the entire production lifecycle, from raw material intake and customization to assembly, quality control, and final packaging/shipping.
Continuously assess existing production methods to maximize yield, reduce waste, improve turnaround times, and enhance profit margins.
Collaborate with Sales and Production teams to prioritize orders, ensuring 100% on-time delivery.
Logistics, Inventory, & Supply Chain
Direct and optimize inventory turnover, implementing just-in-time purchasing to prevent bottlenecks.
Enhance warehousing, shipping, and receiving processes to reduce delays and minimize costs.
Build and maintain supplier partnerships to ensure raw material availability and smooth production workflows.
Quality & Continuous Improvement
Ensure all products meet or exceed quality standards, aligning with customer expectations.
Utilize Lean, 5S, and continuous improvement tools to eliminate inefficiencies and enhance value-added work.
Lead initiatives such as NCARs, A3 problem-solving activities, and internal audits, focusing on root cause analysis and corrective actions.
Performance Metrics & Cost Control
Create and track KPIs for production efficiency, cost control, labour utilization, quality, and on-time delivery.
Work with Finance to analyze department labour costs and implement resource-utilization improvements.
Identify and lead cost-saving initiatives to enhance operational efficiency and profitability.

REQUIREMENTS & QUALIFICATIONS:

3+ years’ proven experience in operations leadership in a manufacturing or production environment.
Strong knowledge of Lean, 5S, and continuous improvement methodologies (certifications are a plus).
Experience in production scheduling, logistics, inventory management, and quality assurance.
Strong leadership and communication skills, with a proven ability to coach, develop, and motivate a team.
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