Rose Pallet is a growing pallet distributor offering solutions to industrial customers. We are dedicated to delivering high-quality products on time and at competitive prices, while maintaining strong relationships with clients and vendors. Our Operations Manager will play a critical role in achieving our operational goals and supporting our commitment to customer satisfaction.
Responsibilities:
Vendor Relationship Management:
· Develop and maintain relationships with high-quality pallet suppliers, including occasional in-person visits (with supervisor approval).
· Maintain a comprehensive and current database of vendor contacts and mill information.
· Expand the network of qualified vendors locally and regionally; some travel is required.
Order and Delivery Management:
· Oversee some order processes, from entry to delivery, ensuring accuracy and timely fulfillment.
· Negotiate prices with vendors to secure competitive rates while maintaining quality and client satisfaction.
Client and Sales Team Support:
· Assist the sales team with pricing, selecting suitable vendors, and quality control for orders.
· Handle customer service calls, manage customer inquiries and complaints, and ensure client satisfaction.
· Support new business opportunities by taking cold calls and determining account assignments under supervisor direction.
Logistics and Scheduling:
· Maintain a daily delivery schedule, coordinating updates and communicating changes promptly to clients, vendors, and sales staff in a fast-paced environment.
· Conduct on-site quality control inspections at customer locations to ensure satisfaction and product quality.
Compliance and Documentation:
· Ensure all client files are complete and organized, enabling quick access to necessary information.
· Maintain adherence to safety and regulatory standards across all operational functions.
Requirements:
· Analytical problem solver with a proactive approach to resolving operational challenges.
· Proven background in logistics, trucking, warehousing, or distribution center operations.
· Strong sense of urgency with the ability to think on your feet and remain calm under pressure.
· Excellent negotiation skills, with a keen ability to foster strong vendor relationships.
· High attention to detail, strong organizational skills, and ability to manage multiple priorities effectively.
· Excellent communication skills, both oral and written; fluency in Spanish is a plus.
Benefits:
· Salary: $65,000 - $80,000, based on experience and qualifications.
· Company laptop, and cell phone/stipend.
· Expense account, health insurance contribution, and a generous PTO program.
Hours: Variable based on vendor and client needs. (Monday - Friday - First 60 days onsite - Hybrid after initial onboarding).
If you are passionate about optimizing operations and leading teams towards success, we encourage you to apply for this exciting opportunity as an Operations Manager.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Logistics: 3 years (Required)
• Negotiation: 3 years (Required)
• Vendor management: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Ability to Commute:

• Westmont, IL 60559 (Required)

Ability to Relocate:

• Westmont, IL 60559: Relocate before starting work (Required)

Work Location: Hybrid remote in Westmont, IL 6055

Please refer the Job description for details