Routes Car Rentals is one of the fastest-growing Car Rental Company in Canada. In the recent years, we have expanded our customer base from Toronto the Greater Toronto Area, Southern Ontario, Alberta, British Columbia and the U.S. We are currently looking for a full-time team member in a Supervisory role to assist the location Manager at a busy Vancouver Airport location.

QUALIFICATIONS AND SKILLS

• Management experience 5 to 7 years is required
• Should be able to manage 15 to 20 employees
• Should have good command in English
• Time flexibility is required
• Minimum of one year of customer service, retail or sales experience in a supervisory role preferred
• Valid driver’s license and a clean driving record
• Able to multitask in a fast-paced environment and handle pressure from time to time.
• Excellent communication skills are a must.
• Ability to make decisions work with little supervision and run a staff of 15-20.
• Should be passionate and energetic for customer service.
• Must be punctual and flexible to work different shifts including weekends.
• Must be willing to relocate

• Assist Location Manager in the day to day operations.
• Car rental management experience will be a great.
• Greet customers in a professional and polite manner.
• Provide a high level of customer service by assisting customers and assessing their rental needs
• Open and close rental agreements using our software
• Answer phones and attend customer queries very proficiently.
• Effectively resolve all customer service issues in a timely fashion.
• Perform vehicle inspections upon check out /in.
• Assess daily reservation and accordingly ensure vehicles are cleaned and ready for rentals.
• Grows sales by the expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).
• Work as a team player with fellow staff members to expedite the entire rental process.
• Ensure all employees adhere to company policies and procedures.
• Perform miscellaneous and administrative job-related duties as assigned.