Position Title: Operations Manager

Employment Type: Full Time

Salary AED: up to 15,000 inclusive depending on experience and qualifications

Job Location: Dubai

About the Client:

A newly established professional cleaning and property snagging services company delivering high-quality residential, commercial, specialist window and façade cleaning, and property inspection solutions.

Job Description:

• Lead end-to-end home maintenance operations, ensuring efficient delivery of HVAC, electrical, plumbing, civil, carpentry, painting and general handyman services.

• Manage supervisors, technicians and field teams, including daily job allocation, scheduling, manpower utilization, productivity and quality of completed works.

• Ensure achievement of operational KPIs and SLAs, including response time, first-time fix, job completion, customer satisfaction, repeat-call reduction and complaint resolution.

• Oversee operational resources and profitability, including materials/spare parts, subcontractors, vehicles, tools, cost control and coordination with customer service for AMCs and recurring maintenance contracts

Requirements:

• Minimum 5 years of relevant experience, preferably home maintenance services/companies

• Ability to manage service delivery while actively generating new business for both cleaning and snagging services.

• Proven experience in manpower planning, site surveys/inspections, scope preparation, costing, quotations, mobilization, quality control, client management, and coordination of cleaning and/or property inspection teams.

Salary:

AED 15,000 per month inclusive of fixed allowances.