Operations Manager - Sales at InteLogix

San Salvador, San Salvador, El Salvador -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Sales Strategy, Incentive Design, Sales Culture Building, Coaching Methodologies, Sales Conversion, Revenue Generation, Performance Optimization, Sales Playbooks, Objection Handling, Data Analysis, Sales Coaching, Client Management, BPO Operations, Bilingual English/Spanish

Industry

Business Consulting and Services

Description

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. Overview We are seeking an experienced Operations Manager to lead client programs focused on sales conversion, revenue generation, and performance optimization within a high‑volume BPO environment. This is an onsite role located at our growing San Salvador office. This role requires a leader who is equally skilled in operational excellence and the art and science of sales. The ideal candidate brings deep experience in sales strategy, incentive design, sales culture building, and coaching methodologies that drive consistent conversion outcomes. They must be able to design and execute sales contests, develop bonus programs, and embed a modern sales coaching approach—distinct from traditional contact center QA models. Responsibilities Operational Leadership Lead day‑to‑day operations for assigned sales-focused client programs, ensuring attainment of revenue, conversion, and quality targets. Serve as primary operational point of contact for clients, providing insights, recommendations, and performance updates. Partner cross-functionally with WFM, Training, Quality, and Client Services to ensure proper staffing, skill readiness, and program alignment. Sales Performance & Strategy Develop, implement, and optimize sales playbooks, objection-handling frameworks, talk tracks, and conversion workflows. Analyze performance data to identify trends, gaps, and opportunities; execute targeted action plans to improve conversion performance. Sales Coaching & Development Implement and champion a Sales Coach–based model focused on real-time coaching, behavioral reinforcement, and skill development rather than checklist-style QA. Train Team Leaders and supervisors on effective sales coaching behaviors, including modeling techniques, skill drills, and root-cause correction. Create ongoing coaching plans and ensure consistent execution across teams. Sales Incentive & Contest Design Design and execute sales contests, SPIFs, and recognition programs that drive engagement, motivation, and performance lift. Develop or enhance sales bonus and incentive programs aligned with client goals and ROI expectations. Monitor program outcomes and optimize based on performance trends and agent feedback. Client Management & Communication Build strong client relationships by demonstrating expertise in sales operations and performance improvement. Deliver structured, data-driven business reviews highlighting results, insights, and recommendations. Operational Excellence Ensure adherence to compliance requirements, sales process integrity, and quality standards. Drive continuous improvement initiatives across processes, tools, and agent enablement. Partner with Training to maintain updated curriculum aligned to sales best practices and client expectations. Qualifications 5+ years of experience in BPO operations, contact center leadership, or sales program management. Demonstrated success leading teams in sales conversion or revenue-generating environments. Strong understanding of sales methodologies, value-based selling, and customer persuasion techniques. Experience designing and executing sales contests, incentive programs, and bonus structures. Experience with a Sales Coach approach—real-time skill coaching, behavior-based feedback, and performance uplift strategies. Proven track record of improving conversion performance through data-driven strategies and coaching. Strong client-facing communication skills, including the ability to present insights and recommendations to executive stakeholders. Bilingual English/Spanish As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The Operations Manager will lead day-to-day operations for sales-focused client programs, ensuring attainment of revenue, conversion, and quality targets while serving as the primary operational point of contact for clients. Key duties include developing sales playbooks, implementing a Sales Coach model, and designing sales contests and incentive programs to drive performance.