Operations Manager at Sandvik

Gaborone, South-East, Botswana -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Market Research, Customer Service, Sales Strategy, Profit and Loss Management, Employee Relations, Field Service Activities, Contract Management, Technical Solutions, Mining Applications, Mechanical Engineering, Electrical Engineering, Problem Solving, Team Leadership, Productivity Improvement, Market Competitiveness

Industry

mining

Description

Operations Manager Location: Gaborone Head Office, Botswana Sandvik Mining and Rock Solutions is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive. Job Description The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and deliver productivity improvement on customer sites. Main Responsibilities Participate in the formulation of the divisional strategy in line with company strategy Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects Lead aftermarket business growth in the respective areas of control Develop the aftermarket support in the areas of control to meet and exceed customer Identifying, analysing, and driving resolution of customer issues (warranty and non warranty) with account management Setting up and manage service contract operations to meet the contract target cost Executing field service activities Setting up and managing service field operations Effective Operations Management Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness Planning and assigning contract managers and area field service managers to various teams and individuals Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary Manage sound employee relations in accordance with People policies and procedures. Minimum Requirements: Bachelors Degree- Mechanical/ Electrical or equivalent Mining Experience advantageous Intermediate Computer literacy (including relevant programs) Knowledge of Sandvik Databases Experience in senior Management position (7 years) Experience in operational management (7 years) English proficiency Experience in mining applications underground mining (Specifically board and pillar How to apply Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers, Applications close: 02/11/2025 We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Responsibilities

The Operations Manager will drive profit and manage loss by securing the market for the Parts and Service division. This includes formulating divisional strategy, leading aftermarket business growth, and managing service contract operations.