With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®. 

Western Canada’s premier food destination, Urban Fare offers great food, unparalleled selections, expert staff and an environment designed to inspire and excite. With a unique assortment of products, Urban Fare’s amazing team of food experts deliver world-class service to customers seeking an exceptional food shopping experience.  Urban Fare is a division of Pattison Food Group Ltd. and certified a Great Place to Work®.

We are hiring for an Operations Manager at our <Store Name> <Banner> location in <City, Province>.

We are hiring for an Operations Manager at our <Banner> location in <City, Province>.

This is a full-time position, 40 hours per week, and the successful applicant must have open availability.

You will be responsible for:

• Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.  
• Supporting the Assistant Store Manager execute and achieve operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations. 
• Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement (if applicable), and conflict resolution).      
• Communicating key messages to the store team to ensure alignment with business objectives.  
• Ensuring the successful implementation of strategies to grow sales and customer loyalty. 
• Reviewing and analyzing business/HR metrics and dashboards to monitor store performance. 
• Supporting the Assistant Store Manager in reviewing and analyzing income statements and working with the management team to identify opportunities to meet targets, grow profit and improve store performance. 
• Supporting inventory and stocktaking in all areas of the store. 
• Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.    

You have:

• 2-3 years of experience leading a team and supporting store operations. 
• Food Safe Certification. 
• A post-secondary education in a business related field is an asset.
• Experience working in the Fresh department(s) in a retail environment is an asset.
• Experience and/or knowledge with: 
  • Achieving sales targets and profitability.   
  • Financial planning and budgeting.  
  • Developing and executing merchandising plans.  
  • Human Resources (e.g. recruitment and onboarding, health and safety, coaching and mentoring).  
  • Employee Relations and knowledge of the collective agreement (if applicable). 
  • Scheduling.  
• Proficiency with computer applications.   

You are:

• A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and awareness. 
• Self-aware, empathetic, and possess a high level of Emotional Intelligence (EQ).  
• An effective leader with strong communication, interpersonal and relationship building skills.  
• Resilient with the ability to thrive in a fast-paced and dynamic environment.  
• Results-oriented with strong problem-solving and decision-making abilities. 
• Organized with effective prioritization skills. 

Here are some of the perks we offer:

• Get paid every Friday!
• Exclusive team member offers and discounts.
• Benefits & pension eligibility.
• Wellness and team member assistance program.
• Educational reimbursement & scholarship opportunities.
• Opportunities to learn and grow.
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