Operations Manager at SD Worx

Zagreb, Grad Zagreb, Croatia -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Relationship Management, Technical Knowledge, Service Delivery Processes, Analytical Skills, Problem-Solving Skills, Team Management, Risk Management, Communication Skills, SQL, Data Management, Stakeholder Management, Governance Reviews, eNPS Improvement, Adaptability, Ownership

Industry

Human Resources Services

Description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. We operate across 26 countries in Europe and are supported by a dedicated Centre of Excellence in Mauritius. We are now looking to expand our 100+ strong Adriatics team with an Operations Manager to own implementations projects, drive efficient decision making and ensure high performance of our implementation teams. Are you ready to join us? About the role: As Operations Manager you will be accountable for driving efficient implementations and ensure customer success through service delivery, proactive relationship management, and people management of our implementation consultants. This means you will be managing all project implementations phases from planning to delivery within defined timelines, quality, and budget. You will collaborate with external stakeholders and managing internal teams to ensure high quality of results, team motivation and satisfaction. What do we have to offer? A dynamic environment: flexible working hours and working from home – everything is negotiable! Additional health insurance Christmas and holiday allowances Paid lunch Fruit, coffee, and other refreshments available in our kitchen Paid gyms/sports clubs 100% paid sick leave Lawyer counselling Organized events and team buildings Referral program Workation - possibility to work from any SD Worx location (4 weeks per year) Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Which tasks can you expect? Lead implementation of HRnet application for new clients, related services, and internal development projects. Manage all project phases, including planning, internal and external team coordination, and delivery within defined timeframes, quality, and budget constraints. Provide clear direction, regular feedback, and support professional development to the team of 6 - 10 Database Developers and HR Business Consultants. Lead team members to foster engagement, growth, and high performance, ensuring alignment with organizational goals. Identify and mitigate risks impacting service delivery and develop and continuously improve project management methodologies. Own customer relationships for up to five major existing clients, and act as the main liaison between customers and SD Worx teams Drive customer satisfaction and retention by identifying customer needs, resolving issues, managing complaints, and aligning expectations. Conduct regular governance reviews (monthly/quarterly) and maintain proactive communication. Prepare regular reports on project progress, outcomes, and key performance indicators to stakeholders and management. Manage stakeholder relationships, including partners, subcontractors, and SD Worx countries. Lead eNPS improvement initiatives and implement corrective actions. What do you have to offer? Several years of experience in leading product implementation teams, including successful customer relationship management. Strong technical knowledge is a major advantage (e.g., SQL, data management). Very strong ability to make informed technical and domain-related decisions, with a willingness to learn and adapt. Comprehensive knowledge of service delivery processes, Service Level Agreements, and best practices. Ability to anticipate changes, adapt proactively, and share insights with the team. Resolve complaints effectively, identify service gaps, and propose improvements. Excellent analytical and problem-solving skills and strong sense of ownership. Good command of English. From many places, we work as one, moving from better to best together. SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

Responsibilities

The Operations Manager will lead the implementation of HRnet applications for new clients and manage all project phases from planning to delivery. They will also ensure customer success through service delivery and proactive relationship management.