The Opportunity

An exciting opportunity exists for a motivated, hands-on operator to join our VIC branch in a dynamic all-rounder role. This is a versatile position that blends day-to-day operations coordination, field delivery and installation, and workshop-based equipment maintenance ensuring our hire equipment is ready, safely deployed, and efficiently managed. If you thrive in a fast-paced environment, enjoy variety in your workday, and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

• Lead and manage all operations personnel including Schedulers, Supervisor, Drivers, and Labourers; across recruitment, training, performance management, and resource scheduling
• Oversee the safety of the staff, ensuring safety processes are followed and providing feedback and working with the HSEQ Manager.
• Conduct Toolbox Meetings, record minutes, and assign tasks accordingly.
• Oversee the movement and allocation of RPM equipment, supporting operational efficiency.
• Ensure compliance with customer requirements and company processes.
• Maintain strong relationships with key clients, suppliers, and cross-hire partners.
• Monitor and report NPS (Net Promoter Score), escalating concerns to the COO.
• Develop and implement strategic operational plans to improve productivity and service standards.
• Own state P&L and drive cost discipline across depot operations.
• Review and enhance processes, policies, and systems to optimize performance.
• Manage interstate stock transfers, including journey planning and compliance with safety guidelines.
• Collaborate with the workshop and Scheduler to prioritize equipment repairs and manage customer chargebacks.
• Oversee Sales to Operations integration, ensuring seamless service delivery.
• Setting and holding staff to high performance standards throughout the operations team and the yard.
• Strengthen client relationships through customer visits and proactive issue resolution.
• Improve workflow, equipment layout, and fleet control in compliance with road safety standards.

The Successful applicant

• Previous management experience working in a fast paced environment
• Excellent people and communication skills
• A positive 'can-do' attitude
• Highly organised, and a great attention to detail
• Exceptional work ethic
• Ability to demonstrate initiative and take responsibility for the timely completion of tasks
• Safety first thinking, always looking out for our employees and the community
• Growth mindset, always open to new ideas and innovative thinking
• Experience in either the Hire or Traffic Management industries is preferred

If you’re a strategic leader with strong operational expertise, apply now to be part of a growing team!

The Benefits of Working at RPM Hire 

• Safety first culture 
• Full training provided
• Modern, maintained vehicle fleet
• Ongoing training and development opportunities
• Employee profit share program
• You will be part of a supportive, fun and inclusive team
• We care about our employee’s wellbeing. You will have access to our Employee Assistance Program and other wellbeing initiatives