KEY OUTPUTS

• Attend monthly key account customer meetings
• Drive performance & leadership in service operations
• Achievement of LOB service targets linked to BRC
• Effective relationship management with customers, colleagues, Centers of excellence and principals
• Effective self-management and performance ownership
• Create a safe and sustainable work environment and culture
• Perform applicable forecasting for Service Operation costs and recoveries
• Strive for zero harm and inculcate a safety culture
• Effective management of the BRC service operations & associated costs
• Maintain high standards & assist with Technical Reporting and RCFA to CAT & Customers
• Deliver the Service Operations strategy & KPI’s linked to the Business Plan
• Champion technology at the BRC to enhance service performance
• Drive customer satisfaction with Quality & TAT
• Lead employee development and succession planning
• Align with group’s diversity and inclusion initiatives
• Drive the BBS culture and execution of Continuous Improvement projects
• Ensure corporate ethics compliance and governance

QUALIFICATION, EXPERIENCE AND COMPETENCIES

• Bachelor’s degree / Diploma in engineering/finance/business management or equivalent experience.
• Post Graduate qualification, e.g. MBA will be an added advantage
• 5 to 10 years’ experience in service operations and after sales role.
• 5 to 10 years’ experience in a similar position i.e. centre of excellence
• 5 to 10 years in associated industries (Mining / Construction)
• Verbal and Written Communication (Including listening) (L2)
• Drive, Energy and Initiative (results-focus) (L3)
• EQ and Interpersonal Sensitivity (L2)
• Customer Responsiveness (L3)
• Building Relationships (L3)
• Influencing and Negotiation (L2)
• Business and Financial Acumen (Including Commercial Orientation) (L2)
• Professional / Technical Competence (L2)
• Analysis for Business Decision Making (L2)
• Practical Execution Management (Planning, Organising & Monitoring) (L3)
• Motivating (Creating and Selling Vision) (L2)
• Developing People (L2

Please refer the Job description for details