Full job description

Operations Manager / Service Delivery Manager

Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported.

If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager

This role is officially known within the organisation as a Delivery & Performance Lead

Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.

SALARY: £56,587 per annum + Generous Benefits (see below)

LOCATION: (Hybrid) Gloucester, Gloucestershire, South West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Flexible working requests are welcome. A minimum working pattern of 4 days per week is required. At least 60% of working time is expected to be on-site.

MULTIPLE POSITIONS AVAILABLE IN OTHER LOCATIONS TOO

• East Midlands: Leicester, Nottingham
• East of England: Peterborough
• London: Croydon (Salary: £61,447 per annum)
• North East England: Durham
• North West England: Birkenhead, Warton
• South West England: Gloucester, Plymouth, Weymouth
• Wales: Swansea
• West Midlands: Coventry, Telford
• Yorkshire and the Humber: Kingston upon Hull

JOB OVERVIEW

This is an excellent opportunity for an Operations Manager / Service Delivery Manager to lead operational teams through significant transformation and service improvement.

Responsible for customer outcomes, service standards and business performance, the Operations Manager / Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery.

Coaching managers, building capability and embedding continuous improvement are central to the role. The Operations Manager / Service Delivery Manager will translate strategic priorities into practical plans and work with senior stakeholders to deliver sustainable change.

DUTIES

Your duties as the Operations Manager / Service Delivery Manager include:

• Operational Leadership: Lead high-performing, customer-focused teams through managers, creating an inclusive culture of accountability and engagement
• Leadership Coaching: Coach, support and challenge managers to
•