TK Elevator Corporation — Ashland (VA), Chesapeake (VA)What we expectThe first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Norfolk, VAResponsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.ESSENTIAL JOB FUNCTIONS:Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.Who we are looking forEDUCATION & EXPERIENCE:Bachelor’s degree (only to be substituted with extensive industry and management experience); or two years’ experience managing on a branch departmental level; or an equivalent combination of education and experienceRequires a valid driver’s license and a satisfactory Motor Vehicles Report.Thorough knowledge of the elevator industry and general management methods within the elevator industryAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variablesWhat we offerThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, office location, etc.Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered medical, dental, vision, flexible spending accounts, supplemental medical plans, basic life insurance, AD&D, short term and long term disability, optional life and AD&D, optional spouse and dependent life insurance, dependent life insurance, flexible spend account, health savings account, identity theft monitoring, pet insurance, Employee Assistance Program, Wellness program, and tuition reimbursement. Employees also will be able to enroll in our company’s 401k plan. Relocation assistance offered for candidates relocating more than 50 miles for this position.Employees will receive 15 days of paid time off (PTO) per year. Employees will enjoy 11 paid holidays throughout the calendar year and 5 paid days of sick leave. Up to six weeks of paid parental leave will be available for use after successful completion of 90-days of full-time employment. Eligibility requirements for these benefits will be controlled by applicable plan documents.This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.Additional informationTK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.ContactFor any additional questions or job specific requests, please use the contactbelow and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.comJob detailsPosting date: 2025/06/27Experience level: ManagementContract limitation: Permanent, Full TimeWork Modality: On SiteJob family: Customer ServicesIndustry: Engineering & urban mobilityJob number: US901745ET_TKELECP12297Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Benefits

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