Operations Manager, Services at CPG Beyond Inc

Ashburn, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

170661.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Program management, Operations management, Strategic planning, Process improvement, Financial planning, Proposal writing, Resource allocation, Risk management, Contract management, Leadership, Team management, Root cause analysis, Gap analysis, Process mapping, Budgeting

Industry

Information Technology & Services

Description

TITLE: Operations Manager, Services LOCATION: POSITION SUMMARY: The Operations Manager, Services will play a key role in the growth of our operations and services business along with overall customer satisfaction. This individual will assess the need for ongoing process improvements and ensure these initiatives are created and implemented. They will strategize, implement, and maintain program initiatives that adhere to organizational objectives. The Operations Manager will provide management of the Service Project and Contract Managers. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ownership of service projects, service customers, and service initiatives from conception to closure. * Responsible for the project’s outcome. * Defines the clear vision for the Project and provides support and removes roadblocks for the project team. * Support the business development process, through the writing of proposals, estimates and project close out documents of projects. Identify key requirements for cross-functional teams and external vendors. * In-person site visits/meetings with customers and stakeholders. * Tasked with making communication easy and transparent regarding project issues as well as decisions on services. * Work closely with customers, internal teams, and assigned Project Managers to develop the scope, deliverables, required resources, work plan, budget, and timing for services and projects. * Create purchase orders and/or vendor statements of work, and/or vendor requirements to ensure procured products and services meet all requirements to achieve program goals. * Collaborate during creation of written estimates and proposals for services and projects including: * Estimate in terms of labor hours, materials and outside procured services. * Collaborate with the customer to define the specific tasks to be completed, and final buy-off criteria. * Identify changes of work scope when they are being requested and negotiate corresponding contract changes. * Develop new processes and procedures to support the strategic direction of the organization. * Provide matrix to ensure growth is sustainable. * Manage Services Project Managers in their day-to-day performance by ensuring that milestones/goals are met with adherence to approved budgets. * Define the program controls, or the processes, procedures, reporting, etc., to manage the program and provide leadership monthly and quarterly reports to show the health of the program. * Oversee and manage support functions that may include financial management, subcontractor management, schedule execution, risk management, and quality control. * Identify, analyze, and implement business process improvement on the program that includes conducting root cause analysis, gap analysis and process mapping. * Demonstrate the ability to achieve and exceed program cost, schedule, technical, quality, and customer satisfaction objectives. * Conduct regular program staff meetings to control program plan; perform weekly and monthly status report as well as quarterly program reviews for the customer and upper management. * Support program management by reviewing progress and approving cost (i.e., approving subcontractor invoices). * Develop project plan and schedule. Prioritize, assign, and track the scheduled task and financials. * Deliver innovative solutions and efficient processes/procedures that reduce program operating expenses, mitigate risk, and increase annual revenue. * Other assigned tasks or duties requested by management and/or customer. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Desired * Bachelor's degree in business administration, communications, computer science or related field. * Project Management Professional (PMP) or Program Management Professional (PgMP) certifications. * Handling of project and program management methodology and techniques. * Understanding of the wider objectives of the program. * Ability to work positively with the wide range of individuals involved in program management. * Strong leadership and management skills. * Strong estimation and resource allocation procedures. * Managing performance and profitability. * Financial planning and strategy. * Promoting process improvement. * Strategic planning. * Dealing with complexity, analyzing information, and implementing company vision. Required: * Bachelor’s degree or equivalent experience preferred. * Minimum 5 years of experience in project/program management. * Minimum 3-5 years of experience in relevant industry. * Experience in estimating and proposal writing. * Strong work ethic and self-motivation. * Technical Knowledge: Scope, cost, schedule, and risk identification. * Strategic Management: Understand planning, prioritization, and the best management method for each project. Understanding corporate goals and how the project ties into the business. * Leadership and Soft Skills: Motivate and guide a team to move in the right direction. * Exceptional skills in leadership, time management, facilitation, and organization. Computer and Networking Skills: * Proficient knowledge of Microsoft Office and software. * Computer Maintenance Management System software Supervisory Responsibilities: • Contract and Project Management teams in Services and Operations. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is occasionally required to move objects 10-50 pounds; Frequently required to stand, walk, stoop, kneel, crouch, or crawl; Occasionally required to sit and climb or balance; Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. *Salary Negotiable* The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. CPG Participates in E-Verify

Responsibilities

The Operations Manager will oversee service projects and contract managers while driving process improvements and organizational growth. They are responsible for managing project outcomes, budgets, and cross-functional communication to ensure customer satisfaction.