PREFERRED SKILLS & EXPERIENCE:

• Excellent customer service skills
• Strong interpersonal and communication skills
• Problem-solving ability
• Time management and organizational skills
• Attention to detail and high level of accuracy
  Required Certifications: None

FUNCTIONS AND RESPONSIBILITIES:

• Provide strategic operational direction for Domestic and International Product in the branch and surrounding regions to ensure cost-effective freight movement while enhancing customer service.
• Ensure all removals are undertaken efficiently, oversee and assist International Relocations in operational requirements, meeting Company Quality standards and customer requirements.
• Arrange customer services for day-to-day operations of Domestic and International Relocations, ensuring timely and efficient uplift and delivery of consignments.
• Liaise with customers and employees to ensure the smooth and efficient running of the Operations Department.
• Monitor the performance of contract carriers, ensuring adherence to Allied quality standards and Company policies, and fulfillment of obligations under the Contract Carriers Agreement.
• Manage container demurrage costs, ensuring efficient utilization of equipment and resources.
• Assist the claims department to ensure customer complaints regarding damages or missing items are handled quickly and efficiently.
• Administer clerical functions related to the Operations Department.
• Provide and maintain a safe working environment by maintaining plant and equipment and providing necessary information, instruction, training, and supervision to ensure the safety of all workers and visitors on site.

TITLES OF PEER ROLES WITHIN THE ORGANIZATION:

• National Operations Leader
• National Training Manager
• In Home Sales Leader & team
• Branch Administrators
• State Commercial Managers
• Customer Experience Leaders & team