Operations Manager
at SoftwareONE
Bogotá, Cundinamarca, Colombia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 06 Aug, 2024 | Not Specified | 08 May, 2024 | N/A | Computer Literacy,Sales Operations,Difficult Situations,Know How,Customer Service,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Function: Software & Cloud Marketplace The role:
Join our Marketplace Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team.
DESIRED SKILLS:
- Strong communicator; proven track record in customer facing role
- Ability to juggle a variety of tasks, and be comfortable working independently with remote support
- Ability to adapt quickly and manage difficult situations while remaining upbeat and positive at all times
- Strong work ethic: Team oriented, self-starter, high energy, and results oriented
- Ability to rely on experience and sound judgement to plan and accomplish goals
- High computer literacy and ability to learn new software
- Must be comfortable in a dynamic environment with evolving business models
Responsibilities:
- Align with company’s strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client’s organization, specifically IT and Procurement
- Build consensus and develop relationships with client’s IT and Procurement stakeholders.
- Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence
- Manage the end-to-end agreement lifecycle and drive successful renewals
- Execute on renewal strategies that proactively engage a client for deep selling
- Engage clients directly to negotiate terms and conditions and render renewal proposals
- Position advisory and technology services and escalating pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests
- Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services
- Meet the assigned quarterly goals and sales metrics
- Focus on customer satisfaction, service, and retention
- Cross-departmental management of customer issues, including billing issues, support issues, etc.
- Communicate and work closely with the BDM team related to ongoing events with customer situations
LI-GR1
What we need to see from you:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Bogotá, Cundinamarca, Colombia