SKILLS AND BEHAVIOURS WE EXPECT

Inspirational Leader & Role Model
Coach & Mentor
Business Planning
Problem Solving & Decision Making
Commercial Performance-financial acumen and budget controls
Customer Centric Thinking who is passionate about the business and great customer service
Stakeholder & Partnership Management
A role model of Compass values and behaviours at all times
Capable of having challenging conversations at all levels of the business
High integrity and trust
Able to challenge the status quo
Has a future focus and is able to balance short, medium and long term prioritie

At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands. As Operations Manager, you will drive the success of your region by leading your team to deliver organic growth and new opportunities, across multiple contracts. Your leadership will shape the future of our business, delivering operational excellence and fostering a high-performing culture that places people, customers, and profitability at the core of everything we do.

Key Responsibilities:

• Shape and influence the People Strategy to drive exceptional performance and embed people-first culture across One Retail
• Inspiring and leading General Managers and Unit Managers through Coaching, challenging, and empowering them
• Own and deliver a robust talent strategy, collaborating -functional teams to nurture future leaders and ensure succession plans are in place across all stores
• You are obsessed with the customer experience. Role modelling the importance of a world-class customer journey. Your team feel your passion and emulate it in their stores with their people and customers. Everyone in your region knows how to sell, manage
• Accountable for safe and legal compliance, ensuring it’s understood and delivered by your team, coaching, and empowering them to engage with support functions to achieve everyday compliance. Influencing through continuous feedback to shape the future.
• Drive a culture of commercial excellence, leveraging every opportunity to maximise sales, and adapt to seasonal and customer trends with energy and agility.
• Monitor operational targets and service level agreements with partners, ensuring they are met, positioning One Retail as a trusted and valuable partner.
• Manage costs efficiently, ensuring expenditures stay within budget, and work with teams to shape annual budgets that maximise profit and productivity.
• Analyse data quickly and accurately to identify actions and communicate plans clearly. Mentor other leaders to develop this skill and contribute to shaping future reporting practices to support productivity.
• Foster a sales-driven culture across your region with a strong focus on franchise partners, in-depth product & Processes knowledge, take accountability for driving sales growth in stores by implementing strategies that enhance these key areas.
• Credible and impactful when influencing others to drive a decision or change for the benefit of the customer and profitability. Empower your team to adopt this mind set, promoting a culture of data-driven decision-making.